Hi J. J.

I am not sure if this will help much, but at least it might provide some insight. Here is the link to MSDN article presenting a help
desk application (I don't know if is really VB based...): d:\MSDN\July\2000JUL\1033\techart.chm::/html/msdn_hddeploy.htm. Anyway
search MSDN.

Greets,

Romek