Hello,

I have the following setup:

BES 4.0
Exchange 2003
Blackberry Handheld Software 4.0

I am using a simple hello world application compiled using the JDE and I have added the ALX and COD files to an appropriate folder under the following location:
\\SERVER_NAME\Research In Motion\Shared\Applications\HelloWorld

Using the Handheld Configuration Manager I added the new hello world application to the software configuration for my device. I created a new application control policy for the hello world application that has the disposition set to "required". I then marked the delivery of the hello world application as "Wireless".

I also ran the "loader.exe /reindex" command.

While still in the Handheld Config Tool I went back to the Handhelds tab and while viewing the details of my account I clicked "Update Configuration Check Status" in the Common Tasks section. The Application Status changed to "Install Required". Is there anything else that needs to be done after that? I also found your online slides discussing this process at http://www.ibbug.org/en-us/meetings/...gJJohnston.pps

Is there any way to change the push interval to something much shorter than 4 hours?

Additionally, after waiting the 4 hours the hello world had still not deployed to my device. Are there any missing steps? The only other thing I have added to that software configuration is the OS 4.0 installer for this particular model (the 7290 from AT&T).

Thank you kindly,
Jeremy

Hi Jeremy.

It sounds like you did everything correctly.
I would check to see if the ALX file contains a directory tag. If it does, remove it and do the /reindex again. A directory tag would be telling the apploader that the actual COD file(s) are in another directory other than along with the ALX file.

If you want to force the application to deploy out faster than 4 hours, you can do the following:

- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlackBerry IT Admin Server

- Create a new DWORD called AppProvisioningPollInterval. Give it a value of a number of minutes. For example, a value of 5 would be 5 minutes.

- Restart the BlackBerry Policy Service.

Try not to do this in a production environment because it can hammer your BES.

The BES 4.0 app push logs are stored in this directory.
Program Files\Research In Motion\BlackBerry Enterprise Server\Logs

I would scan through those looking for exactly what is taking place during the app push.

Cheers.

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Craig J. Johnston
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Hello Craig,

I got the wireless installation working. I noticed error messages in the log as the IT Policy was trying to push to the device so I wiped my device using the Options > Security > Wipe Handheld feature. That seemed to do the trick. After that the Enterprise Activation worked and the OTA installation started to run correctly. Also, thanks for the tip on changing the interval.

Is it possible to deploy an application during the Enterprise Activation process so it appears at the same time as the BlackBerry MDS Browser?

Thank you for your help,
Jeremy

Hi Jeremy.

I'm glad to see that that wiping the handheld fixed your problem.

I'm not sure that you can push out apps during the enterprise activation. Maybe that can be added to the wish list for BES 4.1 :-)

Cheers.


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Craig J. Johnston
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