You can upgrade to a new phone online within My Account by following
From the My Account home page, choose the Upgrade link in the
Phone/Device box or click here: Upgrade (logged in users only).
You will see a list of the lines on your account, with the eligibility
status for each.
If you're eligible, there will be a link in the Eligibility column that
you can click on. If there is no link, you are currently not eligible
to upgrade online.
Select the link in the Eligibility column for the wireless number you
would like to upgrade.
Select a new phone.
Add any features and accessories.
Complete checkout: provide your billing and shipping information,
review your order, then click Submit.
If you are not eligible to upgrade within the next 60 days, you will
see a message saying “May be eligible” with a date next to it. Please
check back within 2 months of that date to attempt an upgrade online.
If you are not eligible for an upgrade but would like to buy a new
phone, please contact Customer Service at 1-800-331-0500 to discuss current