Wrox Programmer Forums

Need to download code?

View our list of code downloads.

Register | FAQ | Members List | Calendar | Search | Today's Posts | Mark Forums Read
Book: Professional Flash Mobile Development: Creating Android and iPhone Applications
This is the forum to discuss the Wrox book Professional Flash Mobile Development: Creating Android and iPhone Applications Richard Wagner ; ISBN: 978-0-470-62007-6
Welcome to the p2p.wrox.com Forums.

You are currently viewing the Book: Professional Flash Mobile Development: Creating Android and iPhone Applications section of the Wrox Programmer to Programmer discussions. This is a community of tens of thousands of software programmers and website developers including Wrox book authors and readers. As a guest, you can read any forum posting. By joining today you can post your own programming questions, respond to other developersí questions, and eliminate the ads that are displayed to guests. Registration is fast, simple and absolutely free .
DRM-free e-books 300x50
Reply
 
Thread Tools Display Modes
  #1 (permalink)  
Old January 9th, 2011, 10:43 AM
Registered User
 
Join Date: Jan 2011
Posts: 2
Thanks: 1
Thanked 1 Time in 1 Post
Default Goodbye Wrox

I ordered an ebook last week of this book and there is text appended to the footer of every page with my name and order info. The problem is that the text covers content of the book and makes the book unreadable. I have tried getting anyone from Wrox or Wiley to help and I have been essentially ignored. So I am out $40 and now have to go buy a physical book for another $40.

The worst customer service I have ever seen and will not be recommending Wrox ever again. I have been a huge supporter of Wrox for many years and this really disappoints me. I don't even care about the money. The fact that everyone in that organization has essentially ignored me is the issue.

Well, you just lost a customer and none of my students or employees will be encouraged to buy your books.

Last edited by Stockefeller; January 13th, 2011 at 09:01 AM.
Reply With Quote
  #2 (permalink)  
Old January 9th, 2011, 06:24 PM
jminatel's Avatar
Wrox Staff
Points: 13,738, Level: 50
Points: 13,738, Level: 50 Points: 13,738, Level: 50 Points: 13,738, Level: 50
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
 
Join Date: May 2003
Location: Indianapolis, IN, USA.
Posts: 1,832
Thanks: 51
Thanked 100 Times in 79 Posts
Default

Byron: Our tech support contacted me with your issue Friday monring and I responded to them the same morning. I'm not sure why they didn't provide you this update but here it is publicly:
  • There was a server outage in the Wiley Indy data center Thursday night that was still not resolved when I left the office at the end of the day Friday.
  • The Wiley Indy IT staff including the main guy who maintains our DRM-free PDF watermarking system had been working on this 24 hours without break when I left Friday
  • Unfortunately, because that datacenter outage is affecting several hundred employees, it was a higher priority for IT than fixing the watermark server (and it's possible that the 2 are related and the data center issue has to be fixed for the watermarks to be placed right)
So, I'm sorry you felt like you were ignored and Monday I'll check with support and see why they didn't give you an update. We will get this file fixed for you and I hope when I hit the office in the morning, the servers will be running and lots of co-workers will be productive and happy.
__________________
Jim Minatel
Associate Publisher
Wiley Technology Publishing
WROX Press
Blog: http://p2p.wrox.com/content/blogs/jminatel
Wrox online library: http://wrox.books24x7.com
Wrox on Twitter: http://twitter.com/wrox
Did someone here help you? Click on their post!
Reply With Quote
The Following User Says Thank You to jminatel For This Useful Post:
Stockefeller (January 13th, 2011)
  #3 (permalink)  
Old January 13th, 2011, 09:00 AM
Registered User
 
Join Date: Jan 2011
Posts: 2
Thanks: 1
Thanked 1 Time in 1 Post
Default

This issue is now resolved. Thank you for fixing my eBook.
Reply With Quote
The Following User Says Thank You to Stockefeller For This Useful Post:
jminatel (January 14th, 2011)
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Please Wrox, never do this again... Lee Dumond Forum and Wrox.com Feedback 2 January 12th, 2009 06:48 PM
Wrox COM+ sqldom All Other Wrox Books 3 May 19th, 2006 05:59 AM
Thanks to some outstanding p2p.wrox.com Wrox.com jminatel Forum and Wrox.com Feedback 0 February 23rd, 2006 10:30 PM
wrox.com search TomPaul Forum and Wrox.com Feedback 2 January 14th, 2004 01:14 PM
Wrox and Wrox.com FAQs (updated March 2, 2004) jminatel General Announcements 0 June 6th, 2003 09:23 AM



All times are GMT -4. The time now is 03:24 AM.


Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
© 2013 John Wiley & Sons, Inc.