Thread: Trouble Tickets
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Old February 13th, 2004, 10:01 AM
Yehuda Yehuda is offline
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While I have never worked with trouble tickets, the first place I would look is the engineers who will be filling them out. Ask them what they need. Ask if they have a copy of whatever they have been using until now to show you. My hunch on the architecture is that it will be a form front end. The information will be sent to a back end database through a business layer. The ticket will be able to be read from a queue. This is a rather basic three tiered application structure. While I have not handled support tickets for help Desk I have written applications to do similar things.
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