"Most" is right about the community helping each other, but our tech support staff does actively monitor posts in the book specific forums. If something goes unanswered for a while, they do try to forward to someone for help.

What problem are you having emailing your question to support?

Jim Minatel
Senior Acquisitions Editor
Wiley Technology Publishing
WROX Press
Jim's Book of the week: ASP.NET 2.0 Beta Preview