I have an Access database that I use to receive items sent to us for service/repair. These items have a unique serial number. This number is used to retrieve customer information when the item is received. At this point, the item is given a unique job number for internal tracking. This works well as most of our customers send in 1 unit for service; however we have a product that is sold and serviced as a kit. There are multiple items in each of these kits. Each item has a unique serial number. I would like to add each of these items to the same job. How do I do this? Any help would be appreciated.

We also use the job number as a service certificate number for each item. Each serialized item in a job should have a unique service certificate number. I would like to program the system to add a -1, -2, -3, etc. to the job number of the kits. This would uniquely identify the components of the kits. How would I do this?

Again, thanks for any help!!

Bamjog

Review the Northwind database for the table structure to do this. You shouod have a customer table, a service table, and then a Service Details junction table.

You basicaly want to keep information on customers, items, and service incidents. This is in Northwind.

Also, you shouldn't have to do what you are proposing in the second paragraph of your post if you are using the proper junction tables. This will allow you to not only show all of the service incidents per customer, but per part as well.

Did that help any?

mmcdonal

Sorry, I forgot to subscribe.

mmcdonal

Thanks for the help on the junction table.

I will need to add the "-1", "-2", etc. to the job numbers. These numbers should appear on the calibration certificates when I print them. These certificates go with the units. They must be unique and correspond with the serial number of each unit.

I am using the DMax function to create new job numbers. I would like to add the "-1", "-2", etc for jobs with multiple items.

Again, thanks for the help