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I was able to create the username Manager and added to the role of Managers. However, I cannot login to my website using the username Manager and the password of Manager##123. I checked this Manager account in the WSAT and I can see the account with an email address associate to it. When I try to get a new password sent to me by entering the username Manager and click Submit, I got an error " We were unable to access your information. Please try again. All other users that I've created and linked to my email account worked, except this Manager username in this exercise.
Yes, deleting the existing account, Manager, and recreating it with the same password from the Try It Out exercise worked. I should have tried that first before posting here. Thank you for all the help.