I have never heard of Serena TeamTrack, nor have any knowledge of this 'GetReaderFromMessage' method. A quick search of google reveals only your own posts on this and other web sites asking the same question, therefore I can only assume it is not a standard .Net method and must be part of TeamTrack.
What might be happening however is that you are receiving the correct information, only you are displaying it incorrectly when you are checking it. Have you tried writing it out to a file and checking it using an application you know can handle chinese characters?
/- Sam Judson : Wrox Technical Editor -/
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