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| Classic ASP Basics For beginner programmers starting with "classic" ASP 3, pre-".NET." NOT for ASP.NET 1.0, 1.1, or 2.0 |
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July 23rd, 2010, 08:56 AM
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Join Date: Jul 2010
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Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined
So, I get this error on this page; any suggestions?
Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined /asp/connDB_flextime.inc, line 2, column 4
Browser Type:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2; .NET CLR 1.1.4322; MS-RTC EA 2; MS-RTC LM 8)
Page:
POST 122 bytes to /asp/dtsShowForm.asp
POST Data:
ps=1&employeeinfo=1484%3BADAMS%2CJOEL%3Bjoela%3B58 2%3BBOS%3B6%3B5&slctName=1484%3BADAMS%2CJOEL%3Bjoe la%3B582%3BBOS%3B6%3B5
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July 23rd, 2010, 07:06 PM
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Friend of Wrox
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Join Date: Jun 2008
Location: Snohomish, WA, USA
Posts: 1,649
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Well, first of all, fix your browser.
Click on TOOLS menu.
Click on INTERNET OPTIONS
Click on ADVANCED tab
*UN*check "show friendly HTTP error messages"
OK
Now you will get *real* error messages.
********
Anyway, the problem is *EXACTLY* what the message says: On line 2 of "connDB_flextime.inc" you are doing a DIM of a variable that was already DIM-ed.
*Probably* the variable is DIM-ed in your main code, the page that is doing a #include of that file.
If you showed us the code of dtsShowForm.asp up to the #include line and the code of that .inc file, we could tell you right away. When you don't show code, all we can do is guess.
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July 26th, 2010, 11:40 AM
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Join Date: Jul 2010
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Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined
here is the include file code:
Code:
<%
Dim connDB_flextime
Set connDB_flextime = Server.CreateObject("ADODB.Connection")
connDB_flextime.Open "Provider=SQLOLEDB.1;Password=flextyme;Persist Security Info=True;User ID=flextime;Initial Catalog=FlexTime;Data Source=RGV-BOS-BL2;"
'connDB_flextime.Close
'Set connDB_flextime = Nothing
%>
dtsshowform.asp code:
Code:
<%
if 0 then
response.write "this application will live soon"
response.end
end if
%>
<!-- #include virtual="/asp/headfoot.inc" -->
<!-- #include virtual="/asp/connDB_flextime.inc"-->
<!-- #include virtual="/asp/dtsInclude.inc"-->
<!-- #include virtual="/asp/getEmployeeInfo.inc"-->
<%
SiteURL = getSiteURL
siteName = getSiteName
if 0 then
response.write "siteName=[" & siteName & "]<br />" & vbCrLf
end if
' strManagerOption = getManagerOption
session("MANAGERAPPROVAL") = ""
if 0 then
strManagerOption = "<select>" & strManagerOption & "</select>"
response.write "strManagerOption=[" & strManagerOption & "]<br />" & vbCrLf
response.end
end if
idnumberCookie = request.cookies("IDNUMBER")
userTypeCookie = request.cookies("USERTYPE")
TicketType = request("TicketType")
if idnumberCookie = "" or isnull(idnumberCookie) then
idnumberCookie = 0
end if
if userTypeCookie = "" or isnull(userTypeCookie) then
userTypeCookie = 0
end if
'*** define userType ***
pagesource = request("ps") '*** pagesource = 1 => with user information
'*** pagesource = 2 => without user information
'*** pagesource = 1 => working
if pagesource = "" or isnull(pagesource) then
pagesource = 2
end if
workmode = request("workmode") '*** workmode = 5 => DTS Staff Working
'*** workmode = 8 => Second Level Staff Working
userType = pagesource
if 0 then
response.write "idnumberCookie=[" & idnumberCookie & "]<br />" & vbCrLf
response.write "userTypeCookie=[" & userTypeCookie & "]<br />" & vbCrLf
response.write "TicketType=[" & TicketType & "]<br />" & vbCrLf
response.write "pagesource=[" & pagesource & "]<br />" & vbCrLf
response.write "workmode=[" & workmode & "]<br />" & vbCrLf
response.write "userType=[" & userType & "]<br />" & vbCrLf
end if
blnIsITManager = 0
if userTypeCookie > 0 then
select case userTypeCookie
case 4
select case pagesource
case 1
userType = 3
case 2
userType = 4
case 3
userType = 5
end select
case 5
select case pagesource
case 1
userType = 6
case 2
userType = 7
case 3
userType = 8
end select
case 6
if TicketType = 8 then
userType = 8
else
userType = 5
end if
blnIsITManager = 1
select case pagesource
case 1
userType = 3
case 2
userType = 4
case 3
' userType = 5
end select
case 7
userType = TicketType
case 9 '*** DTS rotation staff ***
select case pagesource
case 1
userType = 3
end select
select case TicketType
case 5
userType = 5
case 8
userType = 8
end select
end select
end if
if pagesource = 2 then
userType = 4
end if
if 0 then
response.write "userType=[" & userType & "]<br />" & vbCrLf
response.write "blnIsITManager=[" & blnIsITManager & "]<br />" & vbCrLf
end if
'*** end of define userType ***
'*** initialization ***
creationdate = ""
requestedby = ""
emailaddress = ""
extention = ""
location = 0
floor = 0
machineid = 0
receivedby = 0
assignedto = 0
priorityid = 0
sourceid = 0
detail = ""
hardwareid = 0
softwareid = 0
imformedid = 0
timesolved = ""
dtssolution = ""
dtssolutionuser = ""
level2support = 0
solutionNT = ""
hasLevel2Support = 0
'*** index initialization ***
receivedbyIndex = 0
assignedtoIndex = 0
priorityIndex = 0
sourceIndex = 0
statusIndex = 0
hardwareIndex = 0
softwareIndex = 0
informedIndex = 0
yearIndexDTS = 0
monthIndexDTS = 0
dayIndexDTS = 0
hourIndexDTS = 0
minuteIndexDTS = 0
ampmIndexDTS = 0
staffIndexNT = 0
monthIndexNT = 0
dayIndexNT = 0
yearIndexNT = 0
ntdone = 0
'*** end of initialization
'*** userType info **********************************************
'*** userType = 1 => normal user with info ***
'*** userType = 2 => normal user without info ***
'*** userType = 3 => DTS staff new request with info ***
'*** userType = 4 => DTS staff new request without info ***
'*** userType = 5 => DTS staff working ***
'*** userType = 6 => Level2Support new request with info ***
'*** userType = 7 => Level2Support new request without info ***
'*** userType = 8 => Level2Support working ***
'*** userType = 9 => IT manager working ***
'*** ***
'****************************************************************
blnDTSWorking = false
if userType = 3 or userType = 4 then
blnDTSWorking = true
strSQL = "exec it_AddRequest " & _
"null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null"
if 0 then
response.write "strSQL=[" & vbCrLf & strSQL & vbCrLf & "]"
end if
set rsRequest = connDB.execute(strSQL)
intNewTicketNumber = rsRequest("TicketNumber")
if 0 then'
response.write "intNewTicketNumber=[" & intNewTicketNumber & "]"
response.end
end if
set rsRequest = nothing
end if
'*** handle different userType ***
if userType = 1 or userType = 3 or userType = 6 then
employeeinfo = request("employeeinfo")
if 0 then
response.write "[" & employeeinfo & "]"
end if
aryEmployeeInf = split(employeeinfo,";")
employeeid = aryEmployeeInf(0)
requestedby = aryEmployeeInf(1)
emailaddress = lcase(trim(aryEmployeeInf(2)))
extention = trim(aryEmployeeInf(3))
location = trim(aryEmployeeInf(4))
floor = cstr(trim(aryEmployeeInf(5)))
department = trim(aryEmployeeInf(6))
end if
if 0 then
response.write "[" & employeeinfo & "]"
end if
if userType = 5 or userType = 8 or blnDTSWorking then
if blnDTSWorking then
TicketNubmer = intNewTicketNumber
else
TicketNubmer = request("TicketNubmer")
end if
Session("TICKETNUMBER") = TicketNubmer
'*** get attachment ***
strSQL = " select * from fileattach where ticketnumber = " & TicketNubmer
if 0 then
response.write "strSQL=[" & strSQL & "]<br />" & vbCrLf
end if
set rsFileAttach = connDB.execute(strSQL)
if rsFileAttach.eof then
strAttachFile = ""
else
strAttachFile = ""
do while not rsFileAttach.eof
strFileURL = rsFileAttach("URL")
if 0 then
response.write "strFileURL=[" & strFileURL & "]<br />" & vbCrLf
end if
strAttachFile = strAttachFile & _
"<img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" />" & _
"<a href=""" & SiteURL & strFileURL & """ target=""_blank""><img " & _
"src=""/images/attach.gif"" width=""12"" height=""10"" border=""0"" /></a>"
rsFileAttach.movenext
loop
end if
set rsFileAttach = nothing
if 0 then
response.write "strAttachFile=[" & strAttachFile & "]<br />" & vbCrLf
end if
strSQL = "select * from request where ticketnumber = " & TicketNubmer
if 0 then
response.write "strSQL=[" & strSQL & "]<br />" & vbCrLf
end if
set rsRequest = connDB.Execute(strSQL)
creationdate_origin = rsRequest("creationdate")
creationdate = formatdatetime(creationdate_origin,0)
creationdate1 = formatdatetime(creationdate_origin,2)
if not blnDTSWorking then
requestedby = rsRequest("requestedby")
if instr(rsRequest("emailaddress"),"hercules") > 0 then
emailaddress = split(rsRequest("emailaddress"),"@")(0)
else
emailaddress = rsRequest("emailaddress")
end if
extention = rsRequest("Extention")
location = rsRequest("location")
floor = cstr(trim(rsRequest("floor")))
machineid = rsRequest("machineid")
if machineid = "" or isnull(machineid) then
machineid = 0
end if
receivedby = rsRequest("receivedby")
assignedto = rsRequest("assignedto")
priorityid = rsRequest("priorityid")
sourceid = rsRequest("sourceid")
statusid = rsRequest("statusid")
detail = rsRequest("detail")
hardwareid = rsRequest("hardwareid")
softwareid = rsRequest("softwareid")
informedid = rsRequest("informedid")
dtssolution = rsRequest("dtssolution")
dtssolutionuser = rsRequest("dtssolutionuser")
if dtssolutionuser = "" or isnull(dtssolutionuser) or dtssolutionuser = "0" then
dtssolutionuser = ""
end if
level2support = rsRequest("level2support")
end if
if userType = 5 then
timesolved = rsRequest("timesolved")
end if
if 0 then
response.write "creationdate=[" & creationdate & "]<br />" & vbCrLf
response.write "requestedby=[" & requestedby & "]<br />" & vbCrLf
response.write "emailaddress=[" & emailaddress & "]<br />" & vbCrLf
response.write "extention=[" & extention & "]<br />" & vbCrLf
response.write "location=[" & location & "]<br />" & vbCrLf
response.write "floor=[" & floor & "]<br />" & vbCrLf
response.write "machineid=[" & machineid & "]<br />" & vbCrLf
response.write "receivedby=[" & receivedby & "]<br />" & vbCrLf
response.write "assignedto=[" & assignedto & "]<br />" & vbCrLf
response.write "priorityid=[" & priorityid & "]<br />" & vbCrLf
response.write "sourceid=[" & sourceid & "]<br />" & vbCrLf
response.write "detail=[" & detail & "]<br />" & vbCrLf
response.write "hardwareid=[" & hardwareid & "]<br />" & vbCrLf
response.write "softwareid=[" & softwareid & "]<br />" & vbCrLf
response.write "imformedid=[" & imformedid & "]<br />" & vbCrLf
response.write "timesolved=[" & timesolved & "]<br />" & vbCrLf
response.write "dtssolution=[" & dtssolution & "]<br />" & vbCrLf
response.write "dtssolutionuser=[" & dtssolutionuser & "]<br />" & vbCrLf
response.write "level2support=[" & level2support & "]<br />" & vbCrLf
end if
'*** retrieve receivebyIndex ***
if receivedby = "" or isnull(receivedby) then
receivedbyIndex = 0
else
if receivedby > 0 then
receivedbyIndex = getStaffIndex("1,4,5,6,7,9",receivedby)
end if
end if
if 0 then
response.write "receivedbyIndex=[" & receivedbyIndex & "]<br />" & vbCrLf
end if
'*** retrieve assignedtoIndex ***
if assignedto="" or isnull(assignedto) then
assignedtoIndex = getStaffIndex("4,7,6,9",assignedto)
else
if assignedto > 0 then
assignedtoIndex = getStaffIndex("4,7,6,9",assignedto)
end if
end if
if 0 then
response.write "assignedtoIndex=[" & assignedtoIndex & "]<br />" & vbCrLf
end if
'*** retrieve priorityIndex ***
if priorityid="" or isnull(priorityid) then
priorityIndex = 0
else
if priorityid > 0 then
priorityIndex = getPrioityIndex(priorityid)
end if
end if
'*** retrieve sourceIndex ***
if sourceid="" or isnull(sourceid) then
sourceIndex = 0
else
if sourceid > 0 then
sourceIndex = getSourceIndex(sourceid)
end if
end if
'*** retrieve statusIndex ***
if statusid = "" or isnull(statusid) then
statusIndex = 0
else
if statusid > 0 then
statusIndex = getStatusIndex(statusid)
end if
end if
'*** retrieve softwareIndex ***
if softwareid = "" or isnull(softwareid) or softwareid = 0 then
softwareIndex = 0
else
softwareIndex = getSoftwareIndex(softwareid)
end if
'*** retrieve hardwareIndex ***
if hardwareid="" or isnull(hardwareid) then
hardwareIndex = 0
else
if hardwareid > 0 then
hardwareIndex = getHardwareIndex(hardwareid)
end if
end if
'*** retrieve informedIndex ***
if informedid="" or isnull(informedid) then
informedIndex = 0
else
if informedid > 0 then
informedIndex = getSourceIndex(informedid)
end if
end if
'*** build request time ***
yearRequest = getYear(creationdate_origin)
monthRequest = getMonth(creationdate_origin)
dayRequest = getDate(creationdate_origin)
strYearOption = getYearOption(yearRequest,2)
strMonthOption = getMonthOption(monthRequest,6)
strDayOption = getTimeOption(1,31)
strHourOption = getTimeOption(0,12)
strMinuteOption = getTimeOption(0,59)
'*** build time solved ***
if timesolved="" or isnull(timesolved) then
yearIndexDTS = 0
monthIndexDTS = 0
dayIndexDTS = 0
hourIndexDTS = 0
minuteIndexDTS = 0
ampmIndexDTS = 0
else
yearSolvedDTS = getYear(timesolved)
monthSolvedDTS = getMonth(timesolved)
daySolvedDTS = getDate(timesolved)
hourSolvedDTS = getHour(timesolved)
minuteSolvedDTS = getMinute(timesolved)
if monthSolvedDTS < monthRequest then
monthSolvedDTS = monthSolvedDTS + 12
end if
if hourSolvedDTS > 11 then
hourSolvedDTS = hourSolvedDTS - 12
end if
yearIndexDTS = (yearSolvedDTS - yearRequest) + 1
monthIndexDTS = (monthSolvedDTS - monthRequest) + 1
dayIndexDTS = daySolvedDTS
hourIndexDTS = hourSolvedDTS
minuteIndexDTS = minuteSolvedDTS + 1
if right(timesolved,2) = "AM" then
ampmIndexDTS = 1
else
ampmIndexDTS = 2
end if
end if
if 0 then
response.write "yearRequest=[" & yearRequest & "]<br />" & vbCrLf
response.write "yearSolvedDTS=[" & yearSolvedDTS & "]<br />" & vbCrLf
response.write "monthRequest=[" & monthRequest & "]<br />" & vbCrLf
response.write "monthSolvedDTS=[" & monthSolvedDTS & "]<br />" & vbCrLf
response.write "dayRequest=[" & dayRequest & "]<br />" & vbCrLf
response.write "daySolvedDTS=[" & daySolvedDTS & "]<br />" & vbCrLf
response.write "hourSolvedDTS=[" & hourSolvedDTS & "]<br />" & vbCrLf
response.write "minuteIndexDTS=[" & minuteIndexDTS & "]<br />" & vbCrLf
response.write "yearIndexDTS=[" & yearIndexDTS & "]<br />" & vbCrLf
response.write "monthIndexDTS=[" & monthIndexDTS & "]<br />" & vbCrLf
response.write "dayIndexDTS=[" & dayIndexDTS & "]<br />" & vbCrLf
response.write "hourIndexDTS=[" & hourIndexDTS & "]<br />" & vbCrLf
response.write "minuteIndexDTS=[" & minuteIndexDTS & "]<br />" & vbCrLf
response.write "ampmIndexDTS=[" & ampmIndexDTS & "]<br />" & vbCrLf
end if
'*** retrieve networksupport info ***
strSQL = "select * from networksupport where ticketnumber = " & TicketNubmer
if 0 then
response.write "strSQL=[" & strSQL & "]<br />" & vbCrLf
end if
set rsRequest = connDB.Execute(strSQL)
if not rsRequest.eof then
hasLevel2Support = 1
level2Support = 1
creationdateNT = rsRequest("creationdate")
TicketNumberNT = rsRequest("ticketnumber")
employeeidNT = rsRequest("employeeid")
solutionNT = rsRequest("solution")
estimatedateNT = rsRequest("estimatedate")
finishdateNT = rsRequest("finishdate")
if finishdateNT = "" or isnull(finishdateNT) then
ntdone = 0
else
ntdone = 1
end if
if estimatedateNT="" or isnull(estimatedateNT) then
monthIndexNT = 0
dayIndexNT = 0
yearIndexNT = 0
else
yearEstimateNT = getYear(estimatedateNT)
monthEstimateNT = getMonth(estimatedateNT)
dayEstimateNT = getDate(estimatedateNT)
if monthEstimateNT < monthRequest then
monthEstimateNT = monthEstimateNT + 12
end if
if 0 then
response.write "yearEstimateNT=[" & yearEstimateNT & "]<br />" & vbCrLf
response.write "yearRequest=[" & yearRequest & "]<br />" & vbCrLf
response.write "monthEstimateNT=[" & monthEstimateNT & "]<br />" & vbCrLf
response.write "monthRequest[" & monthRequest & "]<br />" & vbCrLf
response.write "dayEstimateNT=[" & dayEstimateNT & "]<br />" & vbCrLf
end if
yearIndexNT = (yearEstimateNT - yearRequest) + 1
monthIndexNT = (monthEstimateNT - monthRequest) + 1
dayIndexNT = dayEstimateNT
end if
else
hasLevel2Support = 0
level2Support = 0
end if '*** if not rsRequest.eof then ***
set rsRequest = nothing
staffIndexNT = getStaffIndex("5,6,7,9",employeeidNT)
if 0 then
response.write "creationdateNT=[" & creationdateNT & "]<br />" & vbCrLf
response.write "TicketNumberNT=[" & TicketNumberNT & "]<br />" & vbCrLf
response.write "employeeidNT=[" & employeeidNT & "]<br />" & vbCrLf
response.write "solutionNT=[" & solutionNT & "]<br />" & vbCrLf
response.write "estimatedateNT=[" & estimatedate & "]<br />" & vbCrLf
response.write "finishdateNT=[" & finishdateNT & "]<br />" & vbCrLf
response.write "staffIndexNT=[" & staffIndexNT & "]<br />" & vbCrLf
response.write "receivedbyIndex=[" & receivedbyIndex & "]<br />" & vbCrLf
response.write "assignedtoIndex=[" & assignedtoIndex & "]<br />" & vbCrLf
response.write "priorityIndex=[" & priorityIndex & "]<br />" & vbCrLf
response.write "sourceIndex=[" & sourceIndex & "]<br />" & vbCrLf
response.write "statusIndex=[" & statusIndex & "]<br />" & vbCrLf
response.write "softwareIndex=[" & softwareIndex & "]<br />" & vbCrLf
response.write "hardwareIndex=[" & hardwareIndex & "]<br />" & vbCrLf
response.write "informedIndex=[" & informedIndex & "]<br />" & vbCrLf
response.write "creationdate_origin=[" & creationdate_origin & "]<br />" & vbCrLf
response.write "yearRequest=[" & yearRequest & "]<br />" & vbCrLf
response.write "monthRequest=[" & monthRequest & "]<br />" & vbCrLf
response.write "dayRequest=[" & dayRequest & "]<br />" & vbCrLf
response.write "strYearOption=[" & strYearOption & "]<br />" & vbCrLf
response.write "strMonthOption=[" & strMonthOption & "]<br />" & vbCrLf
response.write "strDayOption=[" & strDayOption & "]<br />" & vbCrLf
response.write "strHourOption=[" & strHourOption & "]<br />" & vbCrLf
response.write "strMinuteOption=[" & strMinuteOption & "]<br />" & vbCrLf
end if
end if '*** if userType = 5 or userType = 8 then ***
if 0 then
response.write "requestedby=[" & requestedby & "]<br />" & vbCrLf
response.write "emailaddress=[" & emailaddress & "]<br />" & vbCrLf
end if
'*** end of handle different userType ***
'*** buile Location and Floor select option list ***
strFloorSelectBegin = " <select name=""slctFloor"">"
strFloorSelectEnd = vbCrLf & " </select></font>" & vbCrLf
strFloorOptionEmpty = " <option selected><< Choose a Location</option>" & vbCrLf
strFloorOption = ""
strFloorSelectOption = ""
'*** construct location and floor selection objects ***
strSQL = "select distinct home_office from employee order by home_office"
set rsLocation = connDB_flextime.Execute(strSQL)
strLocationFloor = "var aryLocationFloor = new Array();" & vbCrLf
intLocationCounter = 0
indexLocation = 0
indexFloor = 0
do while not rsLocation.eof
strOffice = trim(rsLocation("home_office"))
if strOffice <> "FLA" then
intLocationCounter = intLocationCounter + 1
blnLocation = false
if userType = 1 or userType = 3 or userType = 5 or userType = 6 or userType = 8 or userType = 9 then
'response.write "location=[" & location & "]<br />"
'response.write "strOffice=[" & strOffice & "]<br />"
if lcase(location) = lcase(strOffice) then
indexLocation = intLocationCounter
blnLocation = true
end if
end if
strLocationFloor = strLocationFloor & "aryLocationFloor[" & intLocationCounter & "] = new Array(""" & strOffice
strSQL = "select distinct office_floor from employee where home_office = '" & strOffice & "' order by office_floor"
if 0 then
response.write "strSQL=[" & strSQL & "]<br />" & vbCrLf
response.end
end if
set rsFloor = connDB_flextime.Execute(strSQL)
intCounterFloor = 0
do while not rsFloor.eof
intCounterFloor = intCounterFloor + 1
strFloor = trim(rsFloor("office_floor"))
if 0 then
response.write "strFloor=[" & strFloor & "]<br />" & vbCrLf
end if
if blnLocation then
strFloorOption = strFloorOption & vbCrLf & _
" <option value=""" & strFloor & """>" & strFloor & "</option>"
if (floor = strFloor) and indexFloor = 0 then
if 0 then
response.write "<font color=red>[" & intCounterFloor & "]<br /></font>"
end if
indexFloor = intCounterFloor
end if
end if
strLocationFloor = strLocationFloor & """,""" & strFloor
rsFloor.movenext
loop
set rsFloor = nothing
strLocationFloor = strLocationFloor & """);" & vbCrLf
end if
rsLocation.movenext
loop
set rsLocation = nothing
' connDB_flextime.Close
if userType=2 or userType=4 or userType=7 then
strFloorSelectOption = strFloorSelectBegin & strFloorOptionEmpty & strFloorSelectEnd
else
strFloorSelectOption = strFloorSelectBegin & strFloorOption & strFloorSelectEnd
end if
if 0 then
response.write "<br />" & vbCrLf
response.write strFloorSelectOption
response.write "<br />" & vbCrLf
response.write "strLocationFloor=[" & strLocationFloor & "]<br />" & vbCrLf
response.write "indexLocation=[" & indexLocation & "]<br />" & vbCrLf
response.write "indexFloor=[" & indexFloor & "]<br />" & vbCrLf
end if
if userType = 3 or userType = 4 or userType = 5 or userType = 8 or userType = 9 then
strTitleName = "<img src=""/images/spacer.gif"" width=""40"" height=""1"" border=""0"" />Desktop Service Database"
else
strTitleName = "Desktop Service Request Form"
end if
' *** Start Form Header ***
strDTSFHeader = "<table width=""672"" bgcolor=""#FFFFCC"" cellpadding=""0"" cellspacing=""1"" bordercolor=""#006666"" border=""2"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><table width=""100%"" cellpadding=""0"" cellspacing=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center"">" & vbCrLf & _
" <br />" & vbCrLf & _
" <font class=""formtitle1"">" & strTitleName & "</font></td>" & vbCrLf & _
" </tr>" & vbCrLf
if userType = 1 or userType = 2 then
strDTSFHeader = strDTSFHeader & vbCrLf
else
strDTSFHeader = strDTSFHeader & _
"<img src=""/images/spacer.gif"" width=""630"" height=""1"" border=""0"" /><a " & _
"href=""javascript:printForm(document.form1)""><img src=""/images/print.gif"" width=""16"" height=""14"" alt=""Print"" border=""0"" /></a>" & vbCrLf
end if
strDTSFHeader = strDTSFHeader & _
" <form name=""form1"" action=""/asp/dtsAddRequest.asp"" method=""post"" onsubmit=""frmValidate(document.form1); return false;"">" & vbCrLf & _
" <input type=""hidden"" name=""cf"" value=""1"">" & vbCrLf & _
" <input type=""hidden"" name=""TicketNubmer"" value=""" & TicketNubmer & """>" & vbCrLf & _
" <input type=""hidden"" name=""CreationDate"" value=""" & creationdate & """>" & vbCrLf & _
" <input type=""hidden"" name=""userType"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Machine"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Manager"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""ReceivedBy"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Source"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""AssignedTo"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Priority"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Hardware"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Software"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""Status"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""InformedUser"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""TimeSolved"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""StaffNT"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""NTEstimatedTime"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""DoneNT"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""MoreInfo"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""hasLevel2Support"" value="""">" & vbCrLf & _
" <input type=""hidden"" name=""txtrUploadFile"" value="""">" & vbCrLf & _
" </table>" & vbCrLf
' *** End Form Header ***
'*** Start Ticket Number ***
strDTSFTicketNumber = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont9""> Ticket Number: </font> <font class=""formfont12"">" & TicketNubmer & "</font></td>" & vbCrLf & _
" <td align=""right""><font class=""formfont9"">Requested Date: <font class=""formfont8"">" & creationdate & " </font></font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End Ticket Number ***
'*** Start Request Info ***
strDTSFRequest = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacer.gif"" width=""117"" height=""1"" border=""0"" /><font class=""formfont1"">" & vbCrLf & _
" Machine Type<img src=""/images/spacer.gif"" width=""1"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctMachine"" size=""1"">" & vbCrLf & _
" <option value=""""> - - select one - - </option>" & vbCrLf & _
getMachineOption & _
" </select></font>" & vbCrLf & _
" <font class=""formfont10""></font></td>" & vbCrLf & _
" </tr> " & vbCrLf & _
" </table>" & vbCrLf
'*** End Request Info ***
'*** Start DTS Staff I ***
strDTSFDTSStaff_I = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacerR.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7"">" & vbCrLf & _
" Received By:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctReceivedBy"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getITStaffOption("1,4,5,6,7,9") & _
" </select>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""32"" height=""1"" border=""0"" />" & vbCrLf & _
" Source:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""2"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctSource"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select source - - </option>" & vbCrLf & _
getSourceOption & _
" </select></td>" & vbCrLf & _
" </tr> " & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff I Info ***
'*** Start DTS Staff ***
strDTSFDTSStaff = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont9""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> Assigned To: " & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctAssignedTo"" size=""1"" onchange=""changeSelection(form1,2)"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getITStaffOption("4,7,6,9") & _
" </select>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""34"" height=""1"" border=""0"" />" & vbCrLf & _
" Priority:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""2"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctPriority"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select priority - - </option>" & vbCrLf & _
getPriorityOption & _
" </select></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff ***
'*** Start Manager Use ***
strDTSFManagerUse = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacerR.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center"">" & vbCrLf & _
" <br />" & vbCrLf & _
" <table width=""580"" cellpadding=""2"" cellspacing=""0"" bgcolor=""#EEEEEE"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont8"">Select One of the ""Planned Service Requests"" ( Need manager's approval ) </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left"">" & vbCrLf & _
getManagerUseOption & _
" </td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""right""><input name=""butReset"" type=""button"" value=""Reset"" onclick=""disableManagerUse(this.form)"" style=""border-bottom:thin solid #336633;border-right:thin solid #009900;border-top:thin solid #CCCCCC;border-left:thin solid #CCCCCC;font-size:11px;font-family:Arial;font-weight:bold;background-color:#009900;color:#FFFFFF;line-height:.85;padding-top:3px;text-transform: capitalize;cursor: hand;width:60px"" />" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""250"" height=""1"" border=""0"" /><font class=""formfont7""><b>Manager:</b>" & vbCrLf & _
" " & vbCrLf & _
" <select name=""slctManager"" onchange=""checkManagerListIndex(this.form)"">" & vbCrLf & _
" <option value=""""> <<- - Choose Item - - </option>" & vbCrLf & _
" </select></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont11""> Note <br />" & _
" <img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" align=""left"" /><table width=""90%"" cellpadding=""0"" cellspacing=""0"" border=""0""><tr><td align=""left""><font class=""formfont12"">(If this is not a Planned Service Request type in detail description of problem. If it is a planned service request and you have selected a bullet above, you can type additional information in Detailed Description Box below.)</font></td></tr></table></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf & _
" <br />" & vbCrLf
%>
<%
' Get check boxes
%>
<!-- #include virtual="/asp/dtsCheckBox.inc" -->
<%
strDTSFManagerUse = strDTSFManagerUse & getCheckBox() & vbCrLf & _
" </td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End Manager Use ***
'*** Start Detail ***
strDTSFDetail = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacerR.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> Detailed Description " & _
"<img src=""/images/spacer.gif"" width=""10"" height=""5"" border=""0"" />" & strAttachFile & "</td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><textarea rows=""6"" name=""Detail"" cols=""75"">" & detail & "</textarea></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf
if userType = 1 or userType = 2 then
strDTSFDetail = strDTSFDetail & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> Please attach any files needed</font>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""280"" height=""5"" border=""0"" />" & vbCrLf & _
" <font class=""formfont7""><a name=""aHA_UploadFile""" & vbCrLf & _
" title=""Handle Attachment""" & vbCrLf & _
" href=""javascript:goToFileAttach(document.form1,document.form1.txtrUploadFile1,document.anchors('aHA_UploadFile'))""" & vbCrLf & _
" onmouseover=""status='Handle Attachment'; return true;""" & vbCrLf & _
" onmouseover=""status=''; return true;""><b>Click here to add attachment</b></a></font>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><textarea name=""txtrUploadFile1"" cols=""75"" rows=""1"" value="""" disabled=""disabled""></textarea>" & vbCrLf & _
" <br />" & vbCrLf & _
" <br />" & vbCrLf & _
" </td>" & vbCrLf & _
" </tr>" & vbCrLf
end if
strDTSFDetail = strDTSFDetail & _
" </table>" & vbCrLf
'*** End Detail ***
'*** Start DTS Staff II ***
strDTSFDTSStaff_II = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""3"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacerR.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7"">" & vbCrLf & _
" Hardware:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""20"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctHardware"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getHardwareOption & _
" </select>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""40"" height=""1"" border=""0"" />" & vbCrLf & _
" Software:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctSoftware"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getSoftwareOption & _
" </select></td>" & vbCrLf & _
" </tr> " & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff II ***
strDTSFDTSStaff_IIII = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""3"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont9""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7"">" & vbCrLf & _
" Status: " & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""38"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctStatus"" size=""1"" onchange=""changeSelection(form1,1)"">" & vbCrLf & _
" <option value="""" selected > - - select one - - </option>" & vbCrLf & _
getStatusOption & _
" </select>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""45"" height=""1"" border=""0"" />" & vbCrLf & _
" Problem Resolved By:" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""10"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctInformedUser"" size=""1"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getSourceOption & _
" </select></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff IIII ***
strDTSFDTSStaff_TimeSolved = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""3"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr> " & vbCrLf & _
" <td align=""left""><font class=""formfont7"">" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""1"" height=""8"" border=""0"" /><br />" & vbCrLf & _
" Time Solved: " & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""11"" height=""1"" border=""0"" />" & vbCrLf & _
" <select name=""slctYearDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strYearOption & _
" </select>" & vbCrLf & _
" <select name=""slctMonthDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strMonthOption & _
" </select>" & vbCrLf & _
" <select name=""slctDayDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strDayOption & _
" </select>" & vbCrLf & _
" <select name=""slctHourDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strHourOption & _
" </select>" & vbCrLf & _
" <select name=""slctMinuteDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strMinuteOption & _
" </select>" & vbCrLf & _
" <select name=""slctAMPMDTS"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
" <option value=""AM"">AM</option>" & vbCrLf & _
" <option value=""PM"">PM</option>" & vbCrLf & _
" </select> <font class=""formfont8"">(YYYY/MM/DD HOUR:MINUTE AM/PM )</font><br /><img src=""/images/spacer.gif"" width=""1"" height=""8"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff time solved ***
strDTSFDTSStaff_III = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""3"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> DTS Staff Solution</font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><textarea rows=""6"" name=""SolutionDTS"" cols=""75"">" & dtssolution & "</textarea></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> DTS Staff Solution to User</font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><textarea rows=""6"" name=""SolutionDTSUser"" cols=""75"">" & dtssolutionuser & "</textarea></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacer.gif"" width=""17"" height=""1"" border=""0"" /><input name=""SpellChk.x"" onclick=""DoSpell('form1', 'SolutionDTSUser', '')"" type=""button"" value=""Check Spelling"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" </table>" & vbCrLf
'*** End DTS Staff III ***
'*** Start Network Staff ***
strDTSFNetworkStaff = " <table width=""99%"" bgcolor=""#FFFFCC"" cellspacing=""0"" cellpadding=""0"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacer.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><img src=""/images/spacerR.gif"" width=""99%"" height=""1"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7"">" & vbCrLf & _
" IT Staff: " & vbCrLf & _
" <select name=""slctStaffNT"" size=""1"" onchange=""changeSelection(form1,3)"">" & vbCrLf & _
" <option value="""" selected> - - select one - - </option>" & vbCrLf & _
getITStaffOption("5,6,7,9") & _
" </select>" & vbCrLf
'*** End Network Staff ***
'*** Start Network Staff I ***
strDTSFNetworkStaff_I = " <img src=""/images/spacer.gif"" width=""20"" height=""1"" border=""0"" />" & vbCrLf & _
" Date: " & vbCrLf & _
" <select name=""slctMonthNT"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strMonthOption & _
" </select>" & vbCrLf & _
" <select name=""slctDayNT"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strDayOption & _
" </select>" & vbCrLf & _
" <select name=""slctYearNT"" size=""1"">" & vbCrLf & _
" <option value=""""></option>" & vbCrLf & _
strYearOption & _
" </select>" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""15"" height=""1"" border=""0"" />" & vbCrLf & _
" Done: " & vbCrLf & _
" <input name=""chkDone"" type=""checkbox"" value="""" />" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""8"" height=""1"" border=""0"" />" & vbCrLf
if userType = 5 then
strDTSFNetworkStaff_I = strDTSFNetworkStaff_I & _
" More Info: <input name=""chkMore"" type=""checkbox"" value="""" />" & vbCrLf
end if
if userType = 8 then
strDTSFNetworkStaff_I = strDTSFNetworkStaff_I & _
" Need more info: " & vbCrLf & _
" <input name=""chkMore"" type=""checkbox"" value="""" />" & vbCrLf
end if
'*** End Network Staff I ***
'*** Start Network Staff II ***
strDTSFNetworkStaff_II = " <br /><img src=""/images/spacer.gif"" width=""1"" height=""8"" border=""0"" /></td>" & vbCrLf & _
" </tr>" & vbCrLf
'*** Start Network Staff III ***
strDTSFNetworkStaff_III = " <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> Solution</font></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""center""><textarea rows=""6"" name=""SolutionNT"" cols=""75"">" & solutionNT & "</textarea></td>" & vbCrLf & _
" </tr>" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""><font class=""formfont7""> </font></td>" & vbCrLf & _
" </tr>" & vbCrLf
'*** Start Network Staff END ***
strDTSFNetworkStaff_END = " </table>" & vbCrLf
'*** End Network Staff END ***
'*** DTS Form End ***
strDTSFEnd = " <br />" & vbCrLf & _
" <center><input type=""Submit"" value=""Submit"" name=""cmdSubmit"" />" & vbCrLf & _
" <input type=""button"" value="" Clear "" name=""cmdClear"" onclick=""location.reload();"" /></center>" & vbCrLf & _
"</form>" & vbCrLf
'*** DTS Form End ***
strDTSFEnd_I = " <br />" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""30"" height=""8"" border=""0"" />" & vbCrLf & _
" <input type=""submit"" value=""Update"" name=""cmdUpdate"" />" & vbCrLf & _
" <input type=""button"" value=""Cancel"" name=""cmdCancel"" onclick=""javascript:history.back();""/>" & vbCrLf & _
"</form>" & vbCrLf
'*** DTS Form End ***
strDTSFEnd_II = " <br />" & vbCrLf & _
" <img src=""/images/spacer.gif"" width=""230"" height=""8"" border=""0"" />" & vbCrLf & _
" <input type=""Submit"" value=""Submit"" name=""cmdSubmit"" />" & vbCrLf & _
" <input type=""button"" value="" Clear "" name=""cmdClear"" onclick=""location.reload(); document.form1.txtFirstName.focus();"" />" & vbCrLf & _
"</form>" & vbCrLf
'*** build the form ***
' strDTSFHeader
' strDTSFTicketNumber
' strDTSFRequest
' strDTSFDTSStaff_I
' strDTSFDTSStaff
' strDTSFManagerUse
' strDTSFDetail
' strDTSFDTSStaff_II
' strDTSFDTSStaff_IIII
' strDTSFDTSStaff_III
' strDTSFNetworkStaff
' strDTSFNetworkStaff_I
' strDTSFNetworkStaff_II
' strDTSFNetworkStaff_III
' strDTSFNetworkStaff_END
' strDTSFEnd
strTableTemp = "<table width=""99%"" cellpadding=""0"" cellspacing=""0"" bgcolor=""#FFFFCC"" border=""0"">" & vbCrLf & _
" <tr>" & vbCrLf & _
" <td align=""left""> </td>" & vbCrLf & _
" </tr>" & vbCrLf & _
"</table>" & vbCrLf
strDTSFHeader_Original = strDTSFHeader
strDTSFHeader = ""
select case userType
case 1
strDTSForm = strDTSFRequest & strDTSFManagerUse & strDTSFDetail & strDTSFEnd
case 2
strDTSForm = strDTSFRequest & strDTSFManagerUse & strDTSFDetail & strDTSFEnd
' case 3
' strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFManagerUse & strDTSFDetail & strDTSFDTSStaff_II & strTableTemp & strDTSFEnd
' case 4
' strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFManagerUse & strDTSFDetail & strDTSFDTSStaff_II & strTableTemp & strDTSFEnd
case 3,4,5
if hasLevel2Support then
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFDTSStaff & strDTSFDetail & strDTSFDTSStaff_II & strDTSFDTSStaff_IIII & strDTSFDTSStaff_TimeSolved & strDTSFDTSStaff_III & strDTSFNetworkStaff & strDTSFNetworkStaff_I & strDTSFNetworkStaff_II & strDTSFNetworkStaff_III & strDTSFNetworkStaff_END & strDTSFEnd_I
else
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFDTSStaff & strDTSFDetail & strDTSFDTSStaff_II & strDTSFDTSStaff_IIII & strDTSFDTSStaff_TimeSolved & strDTSFDTSStaff_III & strDTSFNetworkStaff & strDTSFNetworkStaff_II & strDTSFNetworkStaff_END & strDTSFEnd_I
end if
case 6
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFManagerUse & strDTSFDetail & strDTSFDTSStaff_II & strTableTemp & strDTSFEnd
case 7
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFManagerUse & strDTSFDetail & strDTSFDTSStaff_II & strTableTemp & strDTSFEnd
case 8,9
if hasLevel2Support then
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFDTSStaff & strDTSFDetail & strDTSFDTSStaff_II & strDTSFDTSStaff_IIII & strTableTemp & strDTSFDTSStaff_III & strDTSFNetworkStaff & strDTSFNetworkStaff_I & strDTSFNetworkStaff_II & strDTSFNetworkStaff_III & strDTSFNetworkStaff_END & strDTSFEnd
else
strDTSForm = strDTSFRequest & strDTSFDTSStaff_I & strDTSFDTSStaff & strDTSFDetail & strDTSFDTSStaff_II & strDTSFDTSStaff_IIII & strTableTemp & strDTSFDTSStaff_III & strDTSFNetworkStaff & strDTSFEnd
end if
case else
response.write "Ops... Problem"
end select
'*** display General Information section ***
getHeader "hercules - Desktop Services Request Form","1"
response.write strDTSFHeader_Original
select case userType
case "3","4","5","8","9"
response.write strDTSFTicketNumber
end select
if 0 then
Response.Write "employeeid=[" & employeeid & "]<br />" & vbCrLf
Response.Write "requestedby=[" & requestedby & "]<br />" & vbCrLf
Response.Write "emailaddress=[" & emailaddress & "]<br />" & vbCrLf
Response.Write "extention=[" & extention & "]<br />" & vbCrLf
Response.Write "location=[" & location & "]<br />" & vbCrLf
Response.Write "floor=[" & floor & "]<br />" & vbCrLf
Response.Write "department=[" & department & "]<br />" & vbCrLf
end if
'response.end
showGeneralInfo 666,employeeid,requestedby,emailaddress,extention,location,floor,department
%>
<%
' Get DTS Manager List include file
%>
<!-- #include virtual="/asp/dtsManagerList.inc" -->
<script language="JavaScript" type="text/javascript">
<!--
function checkManagerListIndex(objForm) {
if(objForm.slctManager[0].selected == true) {
disableManagerUse(objForm);
}
}
function doManagerOptionList(objForm,inArray) {
// alert("doManagerOptionList" + "\n" + objForm.name + "\n" + inArray.length)
var objItem = objForm.ManagerUse;
for(i=0;i<objItem.length;i++) {
if(objItem[i].checked == true) {
var strTemp = objItem[i].value.split("###SEPERATOR###")[0];
// alert(strTemp);
break;
};
};
if(confirm("You have selected a planned service request \n\n[ " + strTemp + " ] \n\nif this is what you want to request select \"OK\" and your manager from the list. \nIf not select \"Cancel\" and type your problem in the box provided.")) {
objForm.slctManager.options.length = inArray.length;
for (var j=1; j<inArray.length; j++) {
objForm.slctManager.options[j].text = inArray[j][0];
objForm.slctManager.options[j].value = inArray[j][1];
}
objForm.slctManager.options[0].text = " - - select Manager - - ";
objForm.slctManager.options[0].value = "";
objForm.slctManager.options[0].selected = true;
} else {
disableManagerUse(objForm);
}
}
function disableManagerUse(objForm) {
var objItem = objForm.ManagerUse;
for(i=0;i<objItem.length;i++) {
objItem[i].checked = false;
};
resetManagerListIndex(objForm);
document.anchors("aHA_UploadFile").disabled = false;
}
function resetManagerListIndex(objForm) {
objForm.slctManager.options.length = 1;
objForm.slctManager.options[0].text = " <<- - Choose Item - - ";
objForm.slctManager.options[0].value = "";
}
//-->
</script>
</head>
<!--
<body background="/images/logoback2.gif" onload="initializeLocation(document.form1); document.form1.txtFirstName.focus();">
-->
<% if userType = 2 or userType = 4 or userType = 7 then %>
<body background="/images/logoback2.gif" onload="initializeLocation(document.form1);">
<% else %>
<body background="/images/logoback2.gif" onload="initializeLocation(document.form1);">
<% end if %>
<script language="javascript" type="text/javascript" src="/asp/spell/spellchecker.js"></script>
<script type="text/javascript" language="JavaScript">
<!--
function printForm(objForm) {
objForm.action = "/asp/dtsPrintForm.asp";
objForm.submit();
}
<%=strLocationFloor%>
var level2Support = <%=level2Support%>;
var userType = <%=userType%>;
var blnIsITManager = <%=blnIsITManager%>;
var userID = <%=idnumberCookie%>;
var assignedtoIndex = <%=assignedtoIndex%>;
var statusIndex = <%=statusIndex%>;
var staffIndexNT = <%=staffIndexNT%>;
var ntdone = <%=ntdone%>;
var hasLevel2Support = <%=hasLevel2Support%>;
var strFirstName = "";//FirstName";
var strLastName = "";//LastName";
var strUserName = "username";
function checkValue(objForm,inCode) {
if (inCode == 1) {
if(objForm.txtFirstName.value == strFirstName) {
objForm.txtFirstName.value = "";
frmFocus(objForm.From);
}
if(objForm.txtLastName.value == strLastName) {
objForm.txtLastName.value = "";
frmFocus(objForm.From);
}
}
if (inCode == 2) {
if(objForm.Email.value == strUserName) {
objForm.Email.value = "";
frmFocus(objForm.Email);
}
}
}
function disableStatus(objForm) {
objForm.slctStatus.disabled = true;
}
function enableStatus(objForm) {
objForm.slctStatus.disabled = false;
}
function disableStaffNT(objForm) {
objForm.slctStaffNT.disabled = true;
}
function enableStaffNT(objForm) {
objForm.slctStaffNT.disabled = false;
}
function enableAssignedTo(objForm) {
objForm.slctAssignedTo.disabled = false;
}
function disableAssignedTo(objForm) {
objForm.slctAssignedTo.disabled = true;
}
function disableDateDTS(objForm) {
objForm.slctInformedUser.disabled = true;
objForm.slctYearDTS.disabled = true;
objForm.slctMonthDTS.disabled = true;
objForm.slctDayDTS.disabled = true;
objForm.slctHourDTS.disabled = true;
objForm.slctMinuteDTS.disabled = true;
objForm.slctAMPMDTS.disabled = true;
}
function enableDateDTS(objForm) {
objForm.slctInformedUser.disabled = false;
objForm.slctYearDTS.disabled = false;
objForm.slctMonthDTS.disabled = false;
objForm.slctDayDTS.disabled = false;
objForm.slctHourDTS.disabled = false;
objForm.slctMinuteDTS.disabled = false;
objForm.slctAMPMDTS.disabled = false;
}
function defaultDateDTS(objForm) {
objForm.slctInformedUser[0].selected = true;
objForm.slctYearDTS[0].selected = true;
objForm.slctMonthDTS[0].selected = true;
objForm.slctDayDTS[0].selected = true;
objForm.slctHourDTS[0].selected = true;
objForm.slctMinuteDTS[0].selected = true;
objForm.slctAMPMDTS[0].selected = true;
}
function enableDateTimeDTS(objForm) {
var objDate = new Date()
var objCreationdate = new Date("<%=creationdate_origin%>")
/*
alert("objCreationdate.getYear()=[" + objCreationdate.getYear() + "]\n" +
"objCreationdate.getMonth()=[" + objCreationdate.getMonth() + "]\n" +
"objCreationdate.getDate()=[" + objCreationdate.getDate() + "]\n" +
"objCreationdate.getHours()=[" + objCreationdate.getHours() + "]\n" +
"objCreationdate.getMinutes()=[" + objCreationdate.getMinutes() + "]\n\n" +
"objDate.getYear()=[" + objDate.getYear() + "]\n" +
"objDate.getMonth()=[" + objDate.getMonth() + "]\n" +
"objDate.getDate()=[" + objDate.getDate() + "]\n" +
"objDate.getHours()=[" + objDate.getHours() + "]\n" +
"objDate.getMinutes()=[" + objDate.getMinutes() + "]\n")
*/
//alert((objDate.getYear() - objCreationdate.getYear()) + 1)
objForm.slctYearDTS[(objDate.getYear() - objCreationdate.getYear()) + 1].selected = true;
if(objDate.getMonth() < objCreationdate.getMonth())
objForm.slctMonthDTS[((objDate.getMonth() + 12) - objCreationdate.getMonth()) + 1].selected = true;
else
objForm.slctMonthDTS[(objDate.getMonth() - objCreationdate.getMonth()) + 1].selected = true;
objForm.slctDayDTS[0].selected = true; //objDate.getDate()
objForm.slctMinuteDTS[objDate.getMinutes() + 1].selected = true;
//alert(objDate.getHours())
if (objDate.getHours() > 11){
if (objDate.getHours() == 12) {
objForm.slctHourDTS[objDate.getHours() + 1].selected = true;
} else {
objForm.slctHourDTS[objDate.getHours() - 11].selected = true;
}
objForm.slctAMPMDTS[2].selected = true;
} else {
objForm.slctHourDTS[objDate.getHours() + 1 ].selected = true;
objForm.slctAMPMDTS[1].selected = true;
}
}
function changeSelection(objForm,intCode) {
switch (intCode) {
case 1: //*** status ***
if (objForm.slctStatus.selectedIndex == 2) {
disableAssignedTo(objForm);
enableDateDTS(objForm);
enableDateTimeDTS(objForm);
} else {
disableDateDTS(objForm);
defaultDateDTS(objForm);
enableAssignedTo(objForm);
}
break;
case 2: //*** assignedto ***
if (objForm.slctAssignedTo.selectedIndex > 0) {
enableStaffNT(objForm);
} else {
objForm.slctStaffNT.selectedIndex = 0;
disableStaffNT(objForm);
}
if (objForm.slctAssignedTo[objForm.slctAssignedTo.selectedIndex].value.split(",")[0] == userID) {
objForm.slctStatus.disabled = false;
//enableDateDTS(objForm);
} else {
objForm.slctStatus.disabled = true
disableDateDTS(objForm);
}
break;
case 3: //*** staffNT ***
if (objForm.slctStaffNT.selectedIndex > 0) {
disableStatus(objForm);
} else {
enableStatus(objForm);
}
break;
}
}
function initializeLocation(objForm) {
if (userType == 1 || userType == 2 || userType == 3 || userType == 4 || userType == 6 || userType == 7) {
alert("Please verify the data before submitting this form");
}
if (objForm.txtFirstName.value == "") {
objForm.txtFirstName.value = strFirstName;
}
if (objForm.txtLastName.value == "") {
objForm.txtLastName.value = strLastName;
}
if (objForm.txtEmail.value == "") {
objForm.txtEmail.value = strUserName;
}
//alert(userType + "\n" + objForm.txtEmail.value)
if(userType != 4 && objForm.Email.value.toLowerCase().indexOf("hercules")> -1) {
//inititalize the 'Location' selection
var indexFloor = <%=indexFloor%>;
var indexLocation = <%=indexLocation%>;
//alert(indexFloor + "\n" + indexLocation)
objForm.slctLocation.options.length = aryLocationFloor.length;
//select all locations amd populate the 'Location' drop down
for (var i=1; i < aryLocationFloor.length; i++){
objForm.slctLocation.options[i].text = aryLocationFloor[i][0];
objForm.slctLocation.options[i].value = aryLocationFloor[i][0];
}
objForm.slctLocation.options[0].text = " - - select location - - ";
objForm.slctLocation.options[0].value = "";
objForm.slctLocation.options[<%=indexLocation%>].selected = true;
if (indexFloor > 0) {
objForm.slctFloor.options[indexFloor-1].selected = true;
} else {
objForm.slctFloor.options[0].text = "<< Choose a Location";
objForm.slctFloor.options[0].value = "";
objForm.slctFloor.options[0].selected = true;
}
}
if(<%=machineid%> > 0) {
objForm.slctMachine[<%=machineid%>].selected = true;
}
if(<%=receivedbyIndex%> > 0) {
objForm.slctReceivedBy[<%=receivedbyIndex%>].selected = true;
}
if(assignedtoIndex > 0) {
objForm.slctAssignedTo[assignedtoIndex].selected = true;
if (userType != 8) {
if (objForm.slctAssignedTo[assignedtoIndex].value.split(",")[0] != userID) {
objForm.slctStatus.disabled = true;
disableDateDTS(objForm)
}
}
} else {
if (userType == 5 || userType == 8) {
disableStaffNT(objForm);
disableStatus(objForm);
}
}
if(<%=priorityIndex%> > 0) {
objForm.slctPriority[<%=priorityIndex%>].selected = true;
}
if(statusIndex > 0) {
objForm.slctStatus[statusIndex].selected = true;
if (userType != 8) {
if (statusIndex == 1) {
disableDateDTS(objForm);
}
}
}
if(<%=sourceIndex%> > 0) {
objForm.slctSource[<%=sourceIndex%>].selected = true;
}
if(<%=softwareIndex%> > 0) {
objForm.slctSoftware[<%=softwareIndex%>].selected = true;
}
if(<%=hardwareIndex%> > 0) {
objForm.slctHardware[<%=hardwareIndex%>].selected = true;
}
if(<%=informedIndex%> > 0) {
objForm.slctInformedUser[<%=informedIndex%>].selected = true;
}
if(<%=yearIndexDTS%> > 0) {
objForm.slctYearDTS[<%=yearIndexDTS%>].selected = true;
}
if(<%=yearIndexDTS%> > 0) {
objForm.slctYearDTS[<%=yearIndexDTS%>].selected = true;
}
if(<%=monthIndexDTS%> > 0) {
objForm.slctMonthDTS[<%=monthIndexDTS%>].selected = true;
}
if(<%=dayIndexDTS%> > 0) {
objForm.slctDayDTS[<%=dayIndexDTS%>].selected = true;
}
if(<%=hourIndexDTS%> > 0) {
objForm.slctHourDTS[<%=hourIndexDTS%>].selected = true;
}
if(<%=minuteIndexDTS%> > 0) {
objForm.slctMinuteDTS[<%=minuteIndexDTS%>].selected = true;
}
if(<%=ampmIndexDTS%> > 0) {
objForm.slctAMPMDTS[<%=ampmIndexDTS%>].selected = true;
}
if(staffIndexNT > 0) {
objForm.slctStaffNT[<%=staffIndexNT%>].selected = true;
if (userType == 5) {
objForm.slctYearNT.disabled = true;
objForm.slctMonthNT.disabled = true;
objForm.slctDayNT.disabled = true;
objForm.chkDone.disabled = true;
if (hasLevel2Support == 1 && ntdone == 0) {
disableStatus(objForm);
}
}
if (userType == 8) {
objForm.slctMachine.disabled = true;
objForm.slctLocation.disabled = true;
objForm.slctFloor.disabled = true;
objForm.slctReceivedBy.disabled = true;
objForm.slctSource.disabled = true;
objForm.slctAssignedTo.disabled = true;
objForm.slctPriority.disabled = true;
objForm.slctHardware.disabled = true;
objForm.slctSoftware.disabled = true;
objForm.slctStatus.disabled = true;
objForm.slctInformedUser.disabled = true;
if(blnIsITManager == 0) {
objForm.slctStaffNT.disabled = true;
}
}
}
if(<%=monthIndexNT%> > 0) {
objForm.slctMonthNT[<%=monthIndexNT%>].selected = true;
}
if(<%=dayIndexNT%> > 0) {
objForm.slctDayNT[<%=dayIndexNT%>].selected = true;
}
if(<%=yearIndexNT%> > 0) {
objForm.slctYearNT[<%=yearIndexNT%>].selected = true;
}
if(ntdone > 0) {
objForm.chkDone.checked = true;
objForm.chkDone.disabled = true;
objForm.slctStaffNT.disabled = true;
}
if(userType == 3 || userType == 4) {
objForm.slctStatus[1].selected = true;
objForm.slctPriority[2].selected = true;
disableStatus(objForm);
disableDateDTS(objForm);
disableStaffNT(objForm);
}
}
function selectFloor(objForm) {
if(userType == 1 || userType == 2)
disableManagerUse(objForm);
//obtain the first dimension position of the currently selected location
var i = objForm.slctLocation.selectedIndex;
if (i > 0){
//inititalize the new 'Floor' selection
objForm.slctFloor.options.length = aryLocationFloor[i].length;
//select the foors associated with the selected location
for (var j=1; j < aryLocationFloor[i].length; j++) {
objForm.slctFloor.options[j].text = aryLocationFloor[i][j];
objForm.slctFloor.options[j].value = aryLocationFloor[i][j]; // + "###SEPERATOR###" + j;;
}
objForm.slctFloor.options[0].text = " - - select floor - - ";
objForm.slctFloor.options[0].value = "";
}
else {
//reset the "Loation" option
objForm.slctFloor.options.length = 1;
objForm.slctFloor.options[0].text = "<< Choose a Location";
objForm.slctFloor.options[0].value = "";
}
objForm.slctFloor.options[0].selected = true;
}
function frmValidate(theForm){
if(userType==4 || theForm.txtEmail.value.indexOf("@") > -1) {
theForm.Location.value = theForm.txtLocation.value;
theForm.Floor.value = theForm.txtFloor.value;
} else {
if (theForm.slctLocation.selectedIndex < 1)
{
alert("Please selece Location.");
theForm.slctLocation.focus();
return (false);
}
if (theForm.slctFloor.selectedIndex < 0)
{
alert("Please selece Floor.");
theForm.slctFloor.focus();
return (false);
}
theForm.Location.value = theForm.slctLocation.options[theForm.slctLocation.selectedIndex].value;
theForm.Floor.value = theForm.slctFloor.options[theForm.slctFloor.selectedIndex].value;
}
theForm.Machine.value = theForm.slctMachine.options[theForm.slctMachine.selectedIndex].value;
theForm.hasLevel2Support.value = hasLevel2Support;
/*
alert("Location=[" + theForm.Location.value + "]\n" +
"Floor=[" + theForm.Floor.value + "]\n" +
"Machine=[" + theForm.Machine.value + "]\n" +
"Manager=[" + theForm.Manager.value + "]\n")
*/
if (theForm.txtFirstName.value == strFirstName && theForm.txtLastName.value == strLastName) {
var From = strLastName + ", " + strFirstName;
} else {
// var From = theForm.From.value.split(" ").join("");
var From = RemoveHeadingTrailingSpace(theForm.txtLastName.value) + "," + RemoveHeadingTrailingSpace(theForm.txtFirstName.value);
}
if(IsEmptyString(theForm.txtFirstName.value) || IsEmptyString(theForm.txtLastName.value)) {
var From = "";
}
var strNameFrom = "LastName, FirstName";
var Email = theForm.txtEmail.value.split(" ").join("");
var Phone = theForm.txtExt.value.split(" ").join("");
var Location = theForm.Location.value;
var Floor = theForm.Floor.value;
var Machine = theForm.Machine.value;
var Detail = theForm.Detail.value;
Detail = removeWhiteSpace(Detail);
if (IsEmptyString(theForm.txtFirstName.value)) {
alert("First Name is required.");
frmFocus(theForm.txtFirstName);
return false;
}
if (IsEmptyString(theForm.txtLastName.value)) {
alert("Last Name is required.");
frmFocus(theForm.txtLastName);
return false;
}
if (Email == "") {
alert("Email is required.");
frmFocus(theForm.txtEmail);
return false;
}
if (Email.indexOf("@")==-1 || Email.indexOf(".")==-1) {
theForm.Email.value = Email + "@hercules.com";
} else {
theForm.Email.value = Email;
}
if (!ValidateEmailAddress(theForm.Email,2)) {
return;
}
if (Phone == "")
{
alert("Phone extension is required.");
frmFocus(theForm.txtExt);
return (false);
} else {
if(!IsNumberString(Phone)) {
alert("Invalid phone extension");
frmFocus(theForm.txtExt);
return (false);
}
}
if (Machine == "")
{
// alert("Please selece Machine Type.");
// theForm.slctMachine.focus();
// return (false);
}
if (Location == "")
{
alert("Please selece Location.");
if(userType==4 || Email.indexOf("@")>-1)
theForm.txtLocation.focus();
else
theForm.slctLocation.focus();
return (false);
}
if (Floor == "")
{
alert("Please selece Floor.");
if(userType==4 || Email.indexOf("@")>-1)
theForm.txtFloor.focus();
else
theForm.slctFloor.focus();
return (false);
}
if (userType != 1 && userType != 2 ) {
theForm.Hardware.value = theForm.slctHardware.options[theForm.slctHardware.selectedIndex].value;
theForm.Software.value = theForm.slctSoftware.options[theForm.slctSoftware.selectedIndex].value;
theForm.Source.value = theForm.slctSource.options[theForm.slctSource.selectedIndex].value;
if (theForm.slctReceivedBy.selectedIndex < 1) {
alert("Received by is required");
theForm.slctReceivedBy.focus();
return;
} else {
theForm.ReceivedBy.value = theForm.slctReceivedBy[theForm.slctReceivedBy.selectedIndex].value;
}
if (theForm.slctSource.selectedIndex < 1) {
alert("Source by is required");
theForm.slctSource.focus();
return;
} else {
theForm.Source.value = theForm.slctSource[theForm.slctSource.selectedIndex].value;
}
if (userType == 5 || userType == 8 || userType == 9) {
if (theForm.slctAssignedTo.selectedIndex < 1) {
alert("Assigned To is required");
theForm.slctAssignedTo.focus();
return;
} else {
theForm.AssignedTo.value = theForm.slctAssignedTo[theForm.slctAssignedTo.selectedIndex].value;
}
if (theForm.slctPriority.selectedIndex < 1) {
alert("Priority is required");
theForm.slctPriority.focus();
return;
} else {
theForm.Priority.value = theForm.slctPriority[theForm.slctPriority.selectedIndex].value;
}
}
if (userType == 5) {
theForm.cf.value = 2;
} else {
if (userType == 8) {
theForm.cf.value = 2;
} else {
theForm.cf.value = 1;
}
}
}
if (userType == 1 || userType == 2 || userType == 6 || userType == 7) {
theForm.Manager.value = theForm.slctManager.options[theForm.slctManager.selectedIndex].value;
var Manager = theForm.Manager.value;
if (theForm.ManagerUse[0].checked || theForm.ManagerUse[1].checked || theForm.ManagerUse[2].checked || theForm.ManagerUse[3].checked || theForm.ManagerUse[4].checked || theForm.ManagerUse[5].checked) {
if (Manager == "") {
alert("Please select Manager.");
theForm.slctManager.focus();
return;
}
} else {
if (Detail == "") {
alert("Detail is required");
frmFocus(theForm.Detail);
return;
}
}
}
if (userType == 3 || userType == 4) {
if (Detail == "") {
alert("Detail is required");
frmFocus(theForm.Detail);
return;
}
}
if (userType == 5 || userType == 8 || userType == 3 || userType == 4) {
var SolutionDTS = theForm.SolutionDTS.value;
SolutionDTS = removeWhiteSpace(SolutionDTS);
theForm.ReceivedBy.value = theForm.slctReceivedBy.options[theForm.slctReceivedBy.selectedIndex].value;
theForm.Source.value = theForm.slctSource.options[theForm.slctSource.selectedIndex].value;
theForm.AssignedTo.value = theForm.slctAssignedTo.options[theForm.slctAssignedTo.selectedIndex].value;
theForm.Priority.value = theForm.slctPriority.options[theForm.slctPriority.selectedIndex].value;
theForm.Hardware.value = theForm.slctHardware.options[theForm.slctHardware.selectedIndex].value;
theForm.Software.value = theForm.slctSoftware.options[theForm.slctSoftware.selectedIndex].value;
theForm.StaffNT.value = theForm.slctStaffNT.options[theForm.slctStaffNT.selectedIndex].value;
if (userType == 5 || userType == 3 || userType == 4) {
theForm.Status.value = theForm.slctStatus.options[theForm.slctStatus.selectedIndex].value;
theForm.InformedUser.value = theForm.slctInformedUser.options[theForm.slctInformedUser.selectedIndex].value;
if (theForm.slctStatus.selectedIndex > 1 || theForm.slctMonthDTS.selectedIndex > 0 || theForm.slctDayDTS.selectedIndex > 0 ||
theForm.slctYearDTS.selectedIndex > 0 || theForm.slctHourDTS.selectedIndex > 0 ||
theForm.slctMinuteDTS.selectedIndex > 0 || theForm.slctAMPMDTS.selectedIndex > 0 ) {
if (theForm.slctInformedUser.selectedIndex < 1) {
alert("Inform user required")
theForm.slctInformedUser.focus();
return;
}
if (SolutionDTS == "") {
alert("DTS solution required")
theForm.SolutionDTS.focus();
return;
}
if (staffIndexNT > 0) {
if (theForm.chkDone.checked == false) {
alert("Network support has not been completed")
return;
}
}
if (theForm.slctMonthDTS.selectedIndex < 1 || theForm.slctDayDTS.selectedIndex < 1 ||
theForm.slctYearDTS.selectedIndex < 1 || theForm.slctHourDTS.selectedIndex < 1 ||
theForm.slctMinuteDTS.selectedIndex < 1 || theForm.slctAMPMDTS.selectedIndex < 1 ) {
alert("Incorrect time");
if (theForm.slctYearDTS.selectedIndex < 1) {
theForm.slctYearDTS.focus();
return;
}
if (theForm.slctMonthDTS.selectedIndex < 1) {
theForm.slctMonthDTS.focus();
return;
}
if (theForm.slctDayDTS.selectedIndex < 1) {
theForm.slctDayDTS.focus();
return;
}
if (theForm.slctHourDTS.selectedIndex < 1) {
theForm.slctHourDTS.focus();
return;
}
if (theForm.slctMinuteDTS.selectedIndex < 1) {
theForm.slctMinuteDTS.focus();
return;
}
if (theForm.slctAMPMDTS.selectedIndex < 1) {
theForm.slctAMPMDTS.focus();
return;
}
} else {
theForm.TimeSolved.value = theForm.slctMonthDTS.options[theForm.slctMonthDTS.selectedIndex].value +
"/" +
theForm.slctDayDTS.options[theForm.slctDayDTS.selectedIndex].value +
"/" +
theForm.slctYearDTS.options[theForm.slctYearDTS.selectedIndex].value +
" " +
theForm.slctHourDTS.options[theForm.slctHourDTS.selectedIndex].value +
":" +
theForm.slctMinuteDTS.options[theForm.slctMinuteDTS.selectedIndex].value +
":00 " +
theForm.slctAMPMDTS.options[theForm.slctAMPMDTS.selectedIndex].value;
var requesteddate_dts = new Date("<%=creationdate_origin%>");
var TimeSolvedDate = new Date(theForm.TimeSolved.value);
if (requesteddate_dts.getTime() > TimeSolvedDate.getTime()) {
alert("Invalid date");
theForm.slctYearDTS.focus();
return;
}
}
}
if (theForm.slctStaffNT.selectedIndex > 0) {
var strSolutionDTS = theForm.SolutionDTS.value;
strSolutionDTS = removeWhiteSpace(strSolutionDTS);
if (strSolutionDTS == "") {
alert("Need input for DTS solution");
theForm.SolutionDTS.focus();
return;
}
}
} else { //** userType == 8 ***
if (theForm.slctStaffNT.selectedIndex < 1) {
alert("Select person");
theForm.slctStaffNT.focus();
return;
}
if (theForm.slctMonthNT.selectedIndex < 1 && theForm.slctDayNT.selectedIndex < 1 &&
theForm.slctYearNT.selectedIndex < 1 && theForm.chkMore.checked == false) {
var strNTStaffIDTemp = theForm.slctStaffNT[theForm.slctStaffNT.selectedIndex].value;
if(<%=idnumberCookie%> == strNTStaffIDTemp.substring(0,strNTStaffIDTemp.indexOf(","))) {
alert("Date is required");
theForm.slctMonthNT.focus();
return;
}
} else {
if ((theForm.slctMonthNT.selectedIndex < 1 || theForm.slctDayNT.selectedIndex < 1 ||
theForm.slctYearNT.selectedIndex < 1) && theForm.chkMore.checked == false) {
alert("Incorrect time");
if (theForm.slctMonthNT.selectedIndex < 1) {
theForm.slctMonthNT.focus();
return;
}
if (theForm.slctDayNT.selectedIndex < 1) {
theForm.slctDayNT.focus();
return;
}
if (theForm.slctYearNT.selectedIndex < 1) {
theForm.slctYearNT.focus();
return;
}
} else {
theForm.NTEstimatedTime.value = theForm.slctMonthNT.options[theForm.slctMonthNT.selectedIndex].value +
"/" +
theForm.slctDayNT.options[theForm.slctDayNT.selectedIndex].value +
"/" +
theForm.slctYearNT.options[theForm.slctYearNT.selectedIndex].value;
}
}
var requesteddate_nt = new Date("<%=creationdate1%>");
var NTEstimatedDate = new Date(theForm.NTEstimatedTime.value);
if (requesteddate_nt.getTime() > NTEstimatedDate.getTime()) {
alert("Invalid date");
theForm.slctDayNT.focus();
return;
}
if (theForm.chkDone.checked == true) {
theForm.DoneNT.value = 1;
var solutionNtTemp = theForm.SolutionNT.value;
if (removeWhiteSpace(solutionNtTemp) == "") {
alert("Solution is required")
frmFocus(theForm.SolutionNT);
return;
}
} else {
theForm.DoneNT.value = "";
}
}
if (userType == 8) {
if (theForm.chkMore.checked) {
theForm.MoreInfo.value = 1;
var solutionNtTemp = theForm.SolutionNT.value;
if (removeWhiteSpace(solutionNtTemp) == "") {
alert("Input is required")
frmFocus(theForm.SolutionNT);
return;
}
}
}
if (userType == 5 && staffIndexNT > 0) {
if (theForm.chkMore.checked) {
theForm.MoreInfo.value = 1;
}
}
if (theForm.slctStatus.selectedIndex == 2 && removeWhiteSpace(theForm.SolutionDTSUser.value) == "") {
alert("Solution to user is required");
theForm.SolutionDTSUser.focus();
return;
}
}
theForm.userType.value = userType;
if(userType == 1 || userType == 2) {
theForm.txtrUploadFile.value = theForm.txtrUploadFile1.value;
}
// alert(theForm.userType.value);
theForm.action = "/asp/dtsAddRequest.asp";
theForm.submit();
}
//-->
</script>
<%
response.write strDTSForm
response.write "</td></tr></table>" & vbCrLf
connDB.Close
%>
<br />
<br />
<form name="SPELLDATA">
<input name="formname" type=hidden >
<input name="subjectname" type=hidden >
<input name="messagebodyname" type=hidden >
<input name="TextBox3" type=hidden value='subject2'>
<input name="companyID" type=hidden >
<input name="language" type=hidden >
<input name="opener" type=hidden >
<input name="formaction" type=hidden >
</form>
<% getFooter 1 %>
<%
if trim(siteName) = "(WORKING)" then
DebugDisplaySession 3
DebugDisplayCookies 3
end if
%>
|
July 26th, 2010, 03:10 PM
|
|
Friend of Wrox
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|
Join Date: Jun 2008
Location: Snohomish, WA, USA
Posts: 1,649
Thanks: 3
Thanked 141 Times in 140 Posts
|
|
Don't see it there.
Possibly it is because of the contents of "headfoot.inc" ???
Maybe "headfoot.inc" *also* does a #include of that "connDB_flextime.inc" ??
|
July 26th, 2010, 03:24 PM
|
|
Registered User
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Join Date: Jul 2010
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
|
|
Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined
No such luck.
|
July 26th, 2010, 04:04 PM
|
|
Friend of Wrox
|
|
Join Date: Jun 2008
Location: Snohomish, WA, USA
Posts: 1,649
Thanks: 3
Thanked 141 Times in 140 Posts
|
|
Well, it's mildly hacky, but an easy answer would be to get rid of the DIM on line 2 there.
You might go a step further:
Code:
<%
If Not IsObject(connDB_flextime) Then
Set connDB_flextime = Server.CreateObject("ADODB.Connection")
End If
If connDB_flextime.State <> 1 Then
connDB_flextime.Open "Provider=SQLOLEDB.1;Password=flextyme;Persist Security Info=True;User ID=flextime;Initial Catalog=FlexTime;Data Source=RGV-BOS-BL2;"
End If
%>
Try that code for that #include'd file.
|
July 27th, 2010, 06:29 AM
|
|
Registered User
|
|
Join Date: Jul 2010
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
|
|
Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined
This is the new error message after implementing the above code:
Technical Information (for support personnel)
Error Type:
Microsoft VBScript runtime (0x800A01A8)
Object required: ''
/asp/dtsShowForm.asp, line 2101
Browser Type:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2; .NET CLR 1.1.4322; MS-RTC EA 2; MS-RTC LM 8)
Page:
POST 124 bytes to /asp/dtsShowForm.asp
POST Data:
ps=1&employeeinfo=1123%3BALLEN%2CTODD%3Btallen%3B7 42%3BBOS%3B4%3B3&slctName=1123%3BALLEN%2CTODD%3Bta llen%3B742%3BBOS%3B4%3B3
|
July 27th, 2010, 06:34 AM
|
|
Registered User
|
|
Join Date: Jul 2010
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
|
|
Error Type: Microsoft VBScript compilation (0x800A0411) Name redefined
Thank you all! The last code change worked; I changed the code as the last replier said; and then closed it properly at the end of the code on page dtsshowform.asp. Thank you all very, very much! You guys ROCK!
|
July 27th, 2010, 07:59 AM
|
|
Registered User
|
|
Join Date: Jul 2010
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
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|
Error Type:ADODB.Recordset (0x800A0CC1)
Well, Just when I thought I was in the clear, there is a new error:
Technical Information (for support personnel)
Error Type:
ADODB.Recordset (0x800A0CC1)
Item cannot be found in the collection corresponding to the requested name or ordinal.
/asp/dtsAddRequest.asp, line 947
Browser Type:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2; .NET CLR 1.1.4322; MS-RTC EA 2; MS-RTC LM 8)
Page:
POST 439 bytes to /asp/dtsAddRequest.asp
POST Data:
cf=1&TicketNubmer=&CreationDate=&userType=1&Machin e=&Manager=&ReceivedBy=&Source=&AssignedTo=&Priori ty=&Hardware=&Software=&Status=&InformedUser=&Time Solved=&StaffNT=&NTEstimatedTime=&DoneNT=&MoreInfo
|
July 27th, 2010, 08:23 AM
|
|
Registered User
|
|
Join Date: Jul 2010
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
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|
Error Type: ADODB.Recordset (0x800A0CC1)
Here is the code for the dtsAddRequest.asp form:
Code:
<!-- #include virtual="/asp/libraryDebug.inc" -->
<!-- #include virtual="/asp/headfoot.inc"-->
<!-- #include virtual="/asp/libraryFileSystemObject.inc"-->
<!-- #include virtual="/asp/libraryString.inc"-->
<!-- #include virtual="/asp/libraryCookie.inc"-->
<!-- #include virtual="/asp/libraryASPErrHandler.inc"-->
<!-- #include virtual="/asp/libraryEmail.inc"-->
<!-- #include virtual="/asp/connDB_site.inc"-->
<!-- #include virtual="/asp/dtsInclude.inc"-->
<!-- #include virtual="/asp/connDB_flextime.inc"-->
<%
idnumber = request.cookies("IDNUMBER")
if session("THISSITE") = "" or isnull(session("THISSITE")) then
setSessionVariable
end if
TheSite = getSiteName
if 0 then
response.write "TheSite =[" & TheSite & "]<br />" & vbCrLf
response.write "session(""THISSITE"") =[" & session("THISSITE") & "]<br />" & vbCrLf
end if
siteURL = getSiteURL
if Request.ServerVariables("HTTP_REFERER") = "" then
errHandler ("DSFORM")
end if
%>
<!-- #include virtual="/Asp/libraryFileSystemObject.inc"-->
<% '*** saving page hit *** %>
<!-- include virtual="/asp/usesite.inc"-->
<%
'*** initialization ***
blnSendEmail = false
strConfirm = Request("cf")
userType = Request("userType")
if strConfirm = 1 or strConfirm = 2 or strConfirm = 3 then
blnConfirm = true
else
blnConfirm = false
end if
if 0 then
response.write "strConfirm =[" & strConfirm & "]<br />" & vbCrLf
response.write "blnConfirm=[" & blnConfirm & "]<br />" & vbCrLf
response.write "userType=[" & userType & "]<br />" & vbCrLf
end if
From = Trim(request("txtLastName")) & ", " & trim(request("txtFirstName"))
Email = Trim(Request("Email"))
Phone = Trim(Request("txtExt"))
CC_Original = Trim(Request("txtCC"))
Machine_Original = Trim(Request("Machine"))
if Machine_Original = "" or isnull(MoreInfo) then
Machine_Original = "null"
end if
Location_Original = Trim(Request("Location"))
Floor_Original = Trim(Request("Floor"))
Detail_Original = Trim(Request("Detail"))
ManagerUse_Original = Trim(Request("ManagerUse"))
Manager_Original = Trim(Request("Manager"))
ReceivedBy = request("ReceivedBy")
SourceID = request("Source")
AssignedTo = request("AssignedTo")
PriorityID = request("Priority")
HardwareID = request("Hardware")
SoftwareID = request("Software")
StatusID = request("Status")
InformedID = request("InformedUser")
TimeSolved = request("TimeSolved")
DTSSolution = request("SolutionDTS")
DTSSolutionUser = request("SolutionDTSUser")
hasLevel2Support = request("hasLevel2Support")
StaffNT = request("StaffNT")
if StaffNT <> "" then
StaffNT = trim(StaffNT)
idnumberTemp = left(StaffNT,instr(StaffNT,",") - 1)
userTypeCookie = request.cookies("USERTYPE")
idnumberCookie = request.cookies("IDNUMBER")
if userTypeCookie = 6 then
if idnumberTemp = idnumberCookie then
userType = 8
end if
end if
if 0 then
response.write "StaffNT=[" & StaffNT & "]<br />" & vbCrLf
response.write "idnumberTemp=[" & idnumberTemp & "]<br />" & vbCrLf
response.write "idnumberCookie=[" & idnumberCookie & "]<br />" & vbCrLf
response.write "userTypeCookie=[" & userTypeCookie & "]<br />" & vbCrLf
response.write "userType=[" & userType & "]<br />" & vbCrLf
response.end
end if
end if
NTEstimatedTime = request("NTEstimatedTime")
if NTEstimatedTime = "//" then
NTEstimatedTime = ""
end if
DoneNT = request("DoneNT")
MoreInfo = request("MoreInfo")
if MoreInfo = "" or isnull(MoreInfo) then
MoreInfo = 0
end if
SolutionNT = request("SolutionNT")
if 0 then
response.write "From=[" & From & "]<br />" & vbCrLf
response.write "Email=[" & Email & "]<br />" & vbCrLf
response.write "Phone=[" & Phone & "]<br />" & vbCrLf
response.write "CC_Original=[" & CC_Original & "]<br />" & vbCrLf
response.write "Machine_Original=[" & Machine_Original & "]<br />" & vbCrLf
response.write "Location_Original=[" & Location_Original & "]<br />" & vbCrLf
response.write "Floor_Original=[" & Floor_Original & "]<br />" & vbCrLf
response.write "Detail_Original=[" & Detail_Original & "]<br />" & vbCrLf
response.write "ManagerUse_Original=[" & ManagerUse_Original & "]<br />" & vbCrLf
response.write "Manager_Original=[" & Manager_Original & "]<br />" & vbCrLf
response.write "ReceivedBy=[" & ReceivedBy & "]<br />" & vbCrLf
response.write "SourceID=[" & SourceID & "]<br />" & vbCrLf
response.write "AssignedTo=[" & AssignedTo & "]<br />" & vbCrLf
response.write "PriorityID=[" & PriorityID & "]<br />" & vbCrLf
response.write "HardwareID=[" & HardwareID & "]<br />" & vbCrLf
response.write "SoftwareID=[" & SoftwareID & "]<br />" & vbCrLf
response.write "StatusID=[" & StatusID & "]<br />" & vbCrLf
response.write "TimeSolved=[" & TimeSolved & "]<br />" & vbCrLf
response.write "DTSSolution=[" & DTSSolution & "]<br />" & vbCrLf
response.write "DTSSolutionUser=[" & DTSSolutionUser & "]<br />" & vbCrLf
response.write "StaffNT=[" & StaffNT & "]<br />" & vbCrLf
response.write "hasLevel2Support=[" & hasLevel2Support & "]<br />" & vbCrLf
response.write "NTEstimatedTime=[" & NTEstimatedTime & "]<br />" & vbCrLf
response.write "DoneNT=[" & DoneNT & "]<br />" & vbCrLf
response.write "MoreInfo=[" & MoreInfo & "]<br />" & vbCrLf
response.write "SolutionNT=[" & SolutionNT & "]<br />" & vbCrLf
end if
if userType = 1 or userType = 2 then
SourceID = 1
StatusID = 1
end if
if ReceivedBy <> "" then
aryReceivedBy = split(ReceivedBy,",")
ReceivedBy = aryReceivedBy(0)
ReceivedByEmailAddress = aryReceivedBy(1)
end if
if AssignedTo <> "" then
aryAssignedTo = split(AssignedTo,",")
AssignedTo = aryAssignedTo(0)
AssignedToEmailAddress = aryAssignedTo(1)
end if
CC = CC_Original
CCTemp = Split(CC,";")
intTemp = ubound(CCTemp)
if intTemp <> -1 then
CC = ""
for i=0 to intTemp
CC = CC & CCTemp(i) & "@company.com;"
next
if right(CC,1) = ";" then
CC = left(CC,len(CC) - 1)
end if
end if
if 0 then
response.write "ReceivedBy=[" & ReceivedBy & "]<br />" & vbCrLf
response.write "ReceivedByEmailAddress=[" & ReceivedByEmailAddress & "]<br />" & vbCrLf
response.write "AssignedTo=[" & AssignedTo & "]<br />" & vbCrLf
response.write "AssignedToEmailAddress=[" & AssignedToEmailAddress & "]<br />" & vbCrLf
response.write "CC=[" & CC & "]<br />" & vbCrLf
response.write "bcc=[" & bcc & "]<br />" & vbCrLf
end if
Location = Location_Original
Floor = Floor_Original
Machine = Machine_Original
Detail = Detail_Original
ManagerUse = ManagerUse_Original
Manager = Manager_Original
if 0 then
response.write "Location=[" & Location & "]<br />" & vbCrLf
response.write "Floor=[" & Floor & "]<br />" & vbCrLf
response.write "Machine=[" & Machine & "]<br />" & vbCrLf
response.write "Detail=[" & Detail & "]<br />" & vbCrLf
response.write "ManagerUse=[" & ManagerUse & "]<br />" & vbCrLf
response.write "Manager=[" & Manager & "]<br />" & vbCrLf
end if
blnNeedManagerApproval = false
If Manager <> "" then
blnNeedManagerApproval = true
ManagerUse = Split(ManagerUse,"###SEPERATOR###")
ManagerUseText = ManagerUse(0)
ManagerUseID = ManagerUse(1)
blnHasChosen = true
Manager = Split(Manager,";")
ManagerName = Manager(0)
ManagerID = Manager(1)
ManagerEmailAddress = Manager(2)
' Detail = ManagerUseText & vbCrLf & vbCrLf & Detail
if lcase(Email) = lcase(ManagerEmailAddress) then
blnNeedManagerApproval = false
' strTitle = "The following information will be sent to " & Manager(0) & " for approval, <br /> you will get a copy of this request through email"
end if
else
blnHasChosen = false
end if
if session("MANAGERAPPROVAL") = "" then
session("MANAGERAPPROVAL") = 0
end if
if 0 then
response.write "ManagerUseText=[" & ManagerUseText & "]<br />" & vbCrLf
response.write "ManagerUseID=[" & ManagerUseID & "]<br />" & vbCrLf
response.write "blnHasChosen=[" & blnHasChosen & "]<br />" & vbCrLf
response.write "ManagerName=[" & ManagerName & "]<br />" & vbCrLf
response.write "ManagerID=[" & ManagerID & "]<br />" & vbCrLf
response.write "ManagerEmailAddress=[" & ManagerEmailAddress & "]<br />" & vbCrLf
response.write "Email=[" & Email & "]<br />" & vbCrLf
response.write "blnNeedManagerApproval=[" & blnNeedManagerApproval & "]<br />" & vbCrLf
response.write "session(""MANAGERAPPROVAL"")=[" & session("MANAGERAPPROVAL") & "]<br />" & vbCrLf
response.end
end if
if blnNeedManagerApproval and session("MANAGERAPPROVAL") <> 1 then
ManagerApprovalID = doManagerApproval(From,Email,Phone,Location,Floor,Machine,ManagerUseID,ManagerUseText,Detail_original,ManagerName,ManagerEmailAddress)
'*** send email to requestedby ***
' strTitle = "Thank you for your request. The request has been sent to " & ManagerName & " for approval. <br /> You will get a copy of this request via email."
if 0 then
response.write "ManagerApprovalID=[" & ManagerApprovalID & "]<br />" & vbCrLf
end if
strFrom = "DL-Bos-IT-DTS@company.com" '*** sender's email ***
strTo = Email '*** recipient's email **
'strbcc = "DL-Bos-IT-DTS@company.com"
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">" & replace(ManagerUseText,vbCrLf,"<br />") & "<br /><br />" & detail & "</td></tr>" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont11""><br />The request has been sent to <b>" & ManagerName & "</b> for approval</font></td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
strSubject = "Desktop Services Request Form" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject ' email subject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
objSendMail.Send
Set objSendMail = Nothing
'*** send email to manager ***
strFrom = Email '*** sender's email ***
strTo = ManagerEmailAddress '*** recipient's email ***
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">" & replace(ManagerUseText,vbCrLf,"<br />") & "<br /><br />" & detail & "</td></tr>" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont11"">Manager click <a href=""" & siteURL & "/asp/dtsDoManagerApproval.asp?mp=" & ManagerApprovalID & """>here</a> to approve this request</font></td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
strSubject = "Desktop Services Request Form" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
objSendMail.Send
Set objSendMail = Nothing
session("MANAGERAPPROVAL") = 1
if 0 then
response.write "{{{if}}}"
end if
else
if 0 then
response.write "{{{else}}}"
end if
end if
if 0 then
response.write "ManagerUseID=[" & ManagerUseID & "]<br />" & vbCrLf
response.write "ManagerUseText=[" & ManagerUseText & "]<br />" & vbCrLf
response.write "ManagerID=[" & ManagerID & "]<br />" & vbCrLf
response.write "ManagerEmailAddress=[" & ManagerEmailAddress & "]<br />" & vbCrLf
response.write "blnNeedManagerApproval=[" & blnNeedManagerApproval & "]<br />" & vbCrLf
response.write "blnHasChosen=[" & blnHasChosen& "]<br />" & vbCrLf
response.write "Detail=[" & Detail& "]<br />" & vbCrLf
response.write "strParam=[" & strParam& "]<br />" & vbCrLf
end if
if Manager_Original <> "" and blnNeedManagerApproval then
strTitle = "The request has been sent to <b>" & ManagerName & "</b> for approval, <br /> you will get a copy of this request through email"
end if
strNoEntry = "<font size=-2"" color=""brwon""><b>NO ENTRY</b></font>"
if CC = "" then
CC = strNoEntry
end if
if Detail = "" then
Detail = strNoEntry
end if
if not blnHasChosen then
ManagerUse = strNoEntry
Manager = strNoEntry
end if
strServerMappath = Server.Mappath("/asp")
strHTMLPath_Header = strServerMappath & "\RGVStandardHeader.inc"
strHTMLPath_Footer = strServerMappath & "\RGVStandardFooter.inc"
strHTML_RGVStandardHeader = ReadFiles(strHTMLPath_Header)
strHTML_RGVStandardHeader = Replace(strHTML_RGVStandardHeader,"$$$TITLE$$$","Vanderweil - Desktop Services Request Form")
strHTML_RGVStandardHeader = Replace(strHTML_RGVStandardHeader,"background=""/images/bkg_grid.gif""","bgcolor=""#00CCCC""")
strHTMLPath_Footer = ReadFiles(strHTMLPath_Footer)
strHTML = vbCrlf & _
"<script language=""JavaScript"" type=""text/javascript"" >" & vbCrLf & _
"<!--" & vbCrLf & _
"// getRGVCOEBanner(4);" & vbCrLf & _
"//-->" & vbCrLf & _
"</script>" & vbCrLf & _
vbCrLf & "<table width=""760""><tr><td align=""center"">" & vbCrLf
strHTML_RGVStandardHeader = strHTML_RGVStandardHeader + strHTML
strHTMLBody = "<tr><td width=""100""><font class=""mySmallFont"">Request By:</font> </td><td width=""500"" bgcolor=""#CCCCCC"">" & From & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Contact Email:</font> </td><td bgcolor=""#CCCCCC"">" & Email & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Phone Ext.:</font> </td><td bgcolor=""#CCCCCC"">" & Phone & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Email CC:</font> </td><td bgcolor=""#CCCCCC"">" & CC & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Location:</font> </td><td bgcolor=""#CCCCCC"">" & Location & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Floor:</font> </td><td bgcolor=""#CCCCCC"">" & Floor & "</td></tr>" & vbCrLf & _
"<tr><td><font class=""mySmallFont"">Machine:</font> </td><td bgcolor=""#CCCCCC"">" & Machine & "</td></tr>" & vbCrLf
if Detail <> "" then
strHTMLBody = strHTMLBody & _
"<tr><td valign=""top""><font class=""mySmallFont"">Detailed Description:</font> </td><td bgcolor=""#CCCCCC"">" & Detail & "</td></tr>" & vbCrLf
end if
if blnHasChosen then
strHTMLBody = strHTMLBody & _
"<tr><td valign=""top""><font class=""mySmallFont"">Manager Use:</font> </td><td bgcolor=""#CCCCCC"">" & ManagerUse(0) & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"">Manager:</font> </td><td bgcolor=""#CCCCCC"">" & Manager(0) & "</td></tr>" & vbCrLf
else
strHTMLBody = strHTMLBody & _
"<tr><td valign=""top""><font class=""mySmallFont"">Manager Use:</font> </td><td bgcolor=""#CCCCCC"">" & ManagerUse & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"">Manager:</font> </td><td bgcolor=""#CCCCCC"">" & Manager & "</td></tr>" & vbCrLf
end if
if not blnConfirm then
response.write strHTML_RGVStandardHeader & _
"<br /><br /><center><form action=""/asp/dtsAddRequest.asp"" method=""post"">" & vbCrLf & _
"<input type=""hidden"" name=""cf"" value=""1"" />" & _
"<input type=""hidden"" name=""From"" value=""" & From & """ />" & vbCrLf & _
"<input type=""hidden"" name=""Email"" value=""" & Email & """ />" & vbCrLf & _
"<input type=""hidden"" name=""txtExt"" value=""" & Phone & """ />" & vbCrLf & _
"<input type=""hidden"" name=""txtCC"" value=""" & CC_Original & """ />" & vbCrLf & _
"<input type=""hidden"" name=""Machine"" value=""" & Machine_Original & """ />" & vbCrLf & _
"<input type=""hidden"" name=""slctLocation"" value=""" & Location_Original & """ />" & vbCrLf & _
"<input type=""hidden"" name=""slctFloor"" value=""" & Floor_Original & """ />" & vbCrLf & _
"<input type=""hidden"" name=""Detail"" value=""" & Replace(Detail_Original,"""",""") & """ />" & vbCrLf & _
"<input type=""hidden"" name=""ManagerUse"" value=""" & ManagerUse_Original & """ />" & vbCrLf & _
"<input type=""hidden"" name=""Manager"" value=""" & Manager_Original & """ />" & vbCrLf & _
"<table width=""650"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""myTitle"">Please confirm the Information</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font size=""-2"" color=""brown""><b>" & strTitle & "</b></font></td></tr>" & vbCrLf & _
strHTMLBody & vbCrLf & _
"</table><br />" & vbCrLf & _
"<input type=""button"" value=""Modify"" name=""btnMofify"" onclick=""javascript:history.back();"" /> " & vbCrLf & _
"<input type=""submit"" value="" Send "" />" & vbCrLf & _
"</form></center>" & vbCrLf & _
strHTMLPath_Footer
else
strSession = "[" & From & "]" & _
"[" & Email & "]" & _
"[" & CC_Original & "]" & _
"[" & Phone & "]" & _
"[" & Location & "]" & _
"[" & Floor & "]" & _
"[" & Machine & "]" & _
"[" & DTSSolution & "]" & _
"[" & SolutionNT & "]" & _
"[" & Detail & "]"
if 0 then
response.write "strSession=[" & strSession & "]<br />" & vbCrLF
end if
if blnHasChosen then
strSession = strSession & "[" & ManagerUse(1) & "][" & Manager(1) & "]"
else
strSession = strSession & "[" & ManagerUse & "][" & Manager & "]"
end if
if 0 then
response.write "strSession=[<font color=""red"">" & strSession & "</font>]<br />" & vbCrLf
response.write "Session(""TOSAVE"")=[<font color=""red"">" & Session("TOSAVE") & "</font>]<br />" & vbCrLf
end if
'*** check the save flag ***
if Session("TOSAVE") = strSession then
blnToSave = False
else
Session("TOSAVE") = strSession
blnToSave = True
end if
if 0 then
response.write "blnToSave=[<font color=""blue"">" & blnToSave & "</font>]<br />" & vbCrLf
end if
if Detail = strNoEntry then
Detail = ""
end if
if CompletionDate = strNoEntry then
CompletionDate = "NULL"
else
CompletionDate = "'" & CompletionDate & "'"
end if
if ReceivedBy = "" or IsNull(ReceivedBy) then
ReceivedBy = "null"
end if
if AssignedTo = "" or IsNull(AssignedTo) then
AssignedTo = "null"
end if
if PriorityID = "" or IsNull(PriorityID) then
PriorityID = "null"
end if
if SourceID = "" or IsNull(SourceID) then
SourceID = "null"
end if
if HardwareID = "" or IsNull(HardwareID) then
HardwareID = "null"
end if
if SoftwareID = "" or IsNull(SoftwareID) then
SoftwareID = "null"
end if
if StatusID = "" or IsNull(StatusID) then
StatusID = 1
end if
if InformedID = "" or IsNull(InformedID) then
InformedID = "null"
end if
if TimeSolved = "" or IsNull(TimeSolved) then
TimeSolved = "null"
else
TimeSolved = "'" & TimeSolved & "'"
end if
if DTSSolution = "" or IsNull(DTSSolution) then
DTSSolution = ""
end if
if Level2Support = "" or IsNull(Level2Support) then
Level2Support = 0
end if
if Manager_Original <> "" and not blnNeedManagerApproval then
Detail = ManagerUseText & vbCrLf & Detail
end if
if userType = 5 or userType = 8 or userType = 3 or userType = 4 then
blnSendEmail = false
TicketNubmer = Session("TICKETNUMBER")
'*** handle DTS working ***
if userType = 3 or userType = 4 then
strFrom = "DL-Bos-IT-DTS@company.com" '*** sender's email ***
strTo = Email '*** recipient's email ***
strCC = ReceivedByEmailAddress
if CC <> strNoEntry then
strCC = strCC & ";" & CC
end if
if 0 then
response.write "<font color=blue>strFrom=[<font color=""green"">" & strFrom & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strTo=[<font color=""green"">" & strTo & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strCC=[<font color=""green"">" & strCC& "</font>]<br /></font>" & vbCrLf
response.end
end if
'strbcc ="DL-Bos-IT-DTS@company.com" 'bcc
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">CC:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strCC & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">" & replace(Detail_Original,vbCrLf,"<br />") & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
strEmailBodyTemp = "<br />" & strEmailBody
strSubject = "Desktop Services Request Form ( Ticket Number:" & Session("TICKETNUMBER") & " )" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
objSendMail.CC = strCC
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
if strTo <> "" then
objSendMail.Send
end if
set objSendMail = nothing
end if
if 0 then
response.write "TicketNubmer=[" & TicketNubmer & "]<br />" & vbCrLf
' response.end
end if
if NTEstimatedTime = "" or IsNull(NTEstimatedTime) then
NTEstimatedTime = "null"
else
NTEstimatedTime = "'" & NTEstimatedTime & "'"
end if
if SolutionNT = "" or IsNull(SolutionNT) then
SolutionNT = "null"
else
SolutionNT = replace(SolutionNT,"'","''")
SolutionNT = "'" & SolutionNT & "'"
end if
' if SolutionNT = "" or IsNull(SolutionNT) then
' SolutionNT = ""
' end if
if DoneNT = "" or IsNull(DoneNT) then
DoneNT = 0
end if
if StaffNT = "" or IsNull(StaffNT) then
StaffNT = "null"
else
StaffNTTemp = StaffNT
StaffNT = split(StaffNTTemp,",")(0)
StaffNTEmailAddress = split(StaffNTTemp,",")(1)
end if
'*** initialize email ***
blnNewTicketNT = false
strClick = "click <b><a href=""" & siteURL & "/asp/dtsLogin.asp"">here</a></b> to view the details."
if 0 then
response.write "<font color=blue>getAssignedTo(" & TicketNubmer & "," & assignedto & ")=[<font color=""green"">" & getAssignedTo(TicketNubmer,assignedto) & "</font>]<br /></font>" & vbCrLf
end if
if (getAssignedTo(TicketNubmer,assignedto) = 0 and (userType = 5 or userType = 8 or userType = 3 or userType = 4)) then
if userType = 3 or userType = 4 then
blnSendEmail = false
else
blnSendEmail = false
end if
strFrom = ReceivedByEmailAddress '*** sender's email ***
strTo = AssignedToEmailAddress '*** recipient's email ***
strCC = ReceivedByEmailAddress
if 0 then
response.write "<font color=blue>strFrom=[<font color=""green"">" & strFrom & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strTo=[<font color=""green"">" & strTo & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strCC=[<font color=""green"">" & strCC& "</font>]<br /></font>" & vbCrLf
response.end
end if
strbcc = "DL-Bos-IT-DTS@company.com" 'bcc
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">CC:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strCC & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">This is your new ticket, " & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
strSubject = "Desktop Services Request Form ( Ticket Number:" & Session("TICKETNUMBER") & " )" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
objSendMail.CC = strCC
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
if strFrom <> strTo and strTo <> "" then
objSendMail.Send
end if
Set objSendMail = Nothing
' response.write "<font color=red>Assign to send email</font>]<br />" & vbCrLf
else
' response.write "<font color=red>Assign to don't send email</font>]<br />" & vbCrLf
end if
if TimeSolved = "null" then
if StaffNT <> "null" then
if DoneNT <> 1 then
if 0 then
response.write "<font color=blue>getTicketNumberNT(TicketNubmer,StaffNT)=[<font color=""green"">" & getTicketNumberNT(TicketNubmer,StaffNT) & "</font>]<br /></font>" & vbCrLf
end if
if MoreInfo = 1 then
strTicketInfoNT = getTicketInfoNT(TicketNubmer)
strNewNTName = getEmployeeName(StaffNT)
aryTicketInfoNT = split(strTicketInfoNT,";")
if userType = 8 then
strFrom = aryTicketInfoNT(3) ' sender's email
strTo = AssignedToEmailAddress
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td> </td></tr>" & vbCrLf & _
"<tr><td bgcolor=""#BBBBBB"">Need more info for ticket number <b>" & TicketNubmer & "</b></td></tr>" & vbCrLf & _
"<tr><td bgcolor=""#BBBBBB"" align=""center"">" & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
else
strFrom = AssignedToEmailAddress
strTo = aryTicketInfoNT(3) ' sender's email
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td> </td></tr>" & vbCrLf & _
"<tr><td bgcolor=""#BBBBBB"">More info for ticket number <b>" & TicketNubmer & "</b></td></tr>" & vbCrLf & _
"<tr><td bgcolor=""#BBBBBB"" align=""center"">" & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
end if
strCC = strFrom
if 0 then
response.write "<font color=blue>strTicketInfoNT=[<font color=""green"">" & strTicketInfoNT & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strNewNTName=[<font color=""green"">" & strNewNTName & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strFrom=[<font color=""green"">" & strFrom & "</font>]<br /></font>" & vbCrLf
response.write "<font color=blue>strTo=[<font color=""green"">" & strTo & "</font>]<br /></font>" & vbCrLf
'response.end
end if
strbcc = "DL-Bos-IT-DTS@vancderweil.com" ' bcc
strSubject = "Desktop Services Request Form ( Ticket Number:" & Session("TICKETNUMBER") & " )" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
objSendMail.CC = strCC
objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
objSendMail.Send
Set objSendMail = Nothing
end if '*** if MoreInfo = 1 ***
if getTicketNumberNT(TicketNubmer,StaffNT) = 0 then
EmployeeEmailAddressTemp = getEmployeeEmail(idnumber)
if lcase(EmployeeEmailAddressTemp) = lcase(AssignedToEmailAddress) then
blnIsITManager = true
else
blnIsITManager = false
end if
'*** send email to original NT assigee ***
strTicketInfoNT = getTicketInfoNT(TicketNubmer)
strNewNTName = getEmployeeName(StaffNT)
if strTicketInfoNT <> "" then
aryTicketInfoNT = split(strTicketInfoNT,";")
if blnIsITManager then
strFrom = EmployeeEmailAddressTemp ' sender's email
strCC = AssignedToEmailAddress
strbcc = "DL-Bos-IT-DTS@company.com"
else
strFrom = AssignedToEmailAddress ' sender's email
strCC = ""
strbcc = "falisalaam@company.com"
end if
strTo = aryTicketInfoNT(3)
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td> </td></tr>" & vbCrLf & _
"<tr><td bgcolor=""#BBBBBB"">Ticket number <b>" & TicketNubmer & "</b> has been reassigned to " & strNewNTName & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
if 0 then
response.write "strFrom=[" & strFrom & "]<br />" & vbCrLf
response.write "strNewNTName=[" & strNewNTName & "]<br />" & vbCrLf
end if
strSubject = "Desktop Services Request Form ( Ticket Number:" & Session("TICKETNUMBER") & " )" ' email subject
strBody = MakePage(strSubject,strEmailBody)
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
objSendMail.CC = strCC
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
if strFrom <> strTo then
objSendMail.Send
end if
Set objSendMail = Nothing
else
' response.write "Problem accured when call getTicketInfoNT File:[/asp/dtsAddRequest.asp],TicketNubmer=[" & TicketNubmer & "]"
' response.end
end if
strFrom = AssignedToEmailAddress ' sender's email
strTo = StaffNTEmailAddress 'recipient's email
strCC = AssignedToEmailAddress
strbcc = "falisalaam@company.com" 'bcc
if strFrom = strTo then
blnSendEmail = false
else
blnSendEmail = true
end if
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">CC:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strCC & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">This ticket needs network staff support, " & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
end if '*** if getTicketNumberNT(TicketNubmer,StaffNT) = 0 ***
if NTEstimatedTime <> "null" then
if 0 then
response.write "<font color=blue>getEstimatedTimeNT(TicketNubmer,NTEstimatedTime)=[<font color=""green"">" & getEstimatedTimeNT(TicketNubmer,NTEstimatedTime) & "</font>]<br /></font>" & vbCrLf
end if
if getEstimatedTimeNT(TicketNubmer,NTEstimatedTime) = 0 then
blnSendEmail = true
strFrom = StaffNTEmailAddress ' sender's email
strTo = AssignedToEmailAddress 'recipient's email
strCC = StaffNTEmailAddress
strbcc = "falisalaam@company.com"
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""formfont3"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">CC:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strCC & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr valign=""top""><td><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">Estimate finish date is [" & formatdatetime(cdate(replace(NTEstimatedTime,"'","")),1) & "], " & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
end if
end if
else
if 0 then
response.write "<font color=blue>getDoneNT(TicketNubmer)=[<font color=""green"">" & getDoneNT(TicketNubmer) & "</font>]<br /></font>" & vbCrLf
end if
if getDoneNT(TicketNubmer) = 0 then
blnSendEmail = true
strFrom = StaffNTEmailAddress ' sender's email
strTo = AssignedToEmailAddress 'recipient's email
strCC = StaffNTEmailAddress
strbcc = "falisalaam@company.com" 'bcc
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""myTitle"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">From:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strFrom & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">To:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strTo & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">CC:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & strCC & "</td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">This ticket is done for network staff support part, " & strClick & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
end if
end if
end if
else
if 0 then
response.write "<font color=blue>getTimeSolved(TicketNubmer)=[<font color=""green"">" & getTimeSolved(TicketNubmer) & "</font>]<br /></font>" & vbCrLf
end if
if getTimeSolved(TicketNubmer) > 0 then
blnSendEmail = true
strFrom = "DL-Bos-IT-DTS@company.com" ' sender's email
strTo = Email 'recipient's email
strCC = AssignedToEmailAddress
strbcc = "falisalaam@company.com"
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" bgcolor=""#FFFFFF"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""myTitle"">Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & TicketNubmer & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">This problem is solved and ticket is closed. :-) <br /><br />If you have any further questions regarding this ticket click <a href=""" & siteURL & "/template/misc/doMailTo.htm?mailto:" & AssignedToEmailAddress & "&subject=$$$strSubject$$$""><b>here</b></a> to send an email to the Desktop Services Analyst that worked on your request.</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Original Problem:</font> </td><td bgcolor=""#BBBBBB"" valign=""top"">" & replace(Detail,vbCrLf,"<br />") & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">DTS Solution:</font> </td><td bgcolor=""#BBBBBB"" valign=""top"">" & replace(DTSSolutionUser,vbCrLf,"<br />") & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
end if
end if
if 0 then
response.write "DTSSolution=[" & DTSSolution & "]<br />" & vbCrLf
response.write "DTSSolutionUser=[" & DTSSolutionUser & "]<br />" & vbCrLf
response.write "SolutionNT=[" & SolutionNT & "]<br />" & vbCrLf
end if
strSQL = "exec it_UpdateRequest " & userType & "," & request("TicketNubmer") & _
",'" & replace(From,"'","''") & "','" & Email & "'," & Phone & ",'" & Location & "','" & Floor & _
"'," & Machine & ",'" & Replace(Detail,"'","''") & _
"'," & ReceivedBy & "," & AssignedTo & "," & PriorityID & "," & SourceID & _
"," & HardwareID & "," & SoftwareID & "," & StatusID & "," & InformedID & _
"," & TimeSolved & ",'" & Replace(DTSSolution,"'","''") & _
"','" & Replace(DTSSolutionUser,"'","''") & "'," & Level2Support & "," & StaffNT & "," & NTEstimatedTime & "," & SolutionNT & "," & DoneNT
Session("TICKETNUMBER") = request("TicketNubmer")
if 0 then
response.write "<font color=green>strSQL=[<font color=""green"">" & strSQL & "</font>]<br /></font>" & vbCrLf
' response.end
end if
set rsRequest = connDB_site.execute(strSQL)
set rsRequest = nothing
else '*** if userType = 5 or userType = 8 then ***
if blnToSave and not blnNeedManagerApproval then
strSQL = "exec it_AddRequest " & _
"'" & replace(From,"'","''") & "','" & Email & "'," & Phone & ",'" & Location & "','" & Floor & _
"'," & Machine & ",'" & Replace(Detail,"'","''") & _
"'," & ReceivedBy & "," & AssignedTo & "," & PriorityID & "," & SourceID & _
"," & HardwareID & "," & SoftwareID & "," & StatusID & "," & InformedID & _
"," & TimeSolved & ",'" & Replace(DTSSolution,"'","''") & _
"','" & Replace(DTSSolutionUser,"'","''") & "'," & Level2Support
if 0 then
response.write "strSQL=[<font color=""green"">" & strSQL & "</font>]<br />" & vbCrLf
response.end
end if
set rsAddRequest = connDB_site.Execute(strSQL)
strTicketNumber = rsAddRequest("TicketNubmer")
Session("TICKETNUMBER") = strTicketNubmer
set reAddRequest = nothing
'*** initialize email ***
blnSendEmail = true
strEmailBody = "<table width=""500"" cellpadding=""5"" cellspacing=""0"" border=""5"">" & vbCrLf & _
"<tr><td colspan=""2"" align=""center""><font class=""myTitle"">Received Desktop Service Request Form</font></td></tr>" & vbCrLf & _
"<tr><td colspan=""2""> </td></tr>" & vbCrLf & _
"<tr><td width=""150""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Ticket Number:</font> </td><td width=""380"" bgcolor=""#BBBBBB"">" & Session("TICKETNUMBER") & "</td></tr>" & vbCrLf & _
"<tr><td valign=""top""><font class=""mySmallFont"" bgcolor=""#CCCCCC"">Detail:</font> </td><td bgcolor=""#BBBBBB"">" & replace(Detail,vbCrLf,"<br />") & "</td></tr>" & vbCrLf & _
"</table><br />" & vbCrLf
if 0 then
response.write "strEmailBody=[<font color=""green"">" & strEmailBody & "</font>]<br />" & vbCrLf
end if
strFrom = "DL-Bos-IT-DTS@company.com" ' sender's email
strTo = Email 'recipient's email
strbcc = "falisalaam@company.com"
if CC = strNoEntry then
strCC = ""
else
strCC = CC
end if
else
' response.write "done"
end if
end if '*** if userType = 5 or userType = 8 then ***
if 0 then
response.write "Session(""TICKETNUMBER"")=[<font color=""green"">" & Session("TICKETNUMBER") & "</font>]<br />" & vbCrLf
response.write "strFrom=[<font color=""green"">" & strFrom & "</font>]<br />" & vbCrLf
response.write "strTo=[<font color=""green"">" & strTo & "</font>]<br />" & vbCrLf
response.write "strCC=[<font color=""green"">" & strCC & "</font>]<br />" & vbCrLf
response.write "strbCC=[<font color=""green"">" & strbCC & "</font>]<br />" & vbCrLf
response.write "strEmailBody=[<font color=""green"">" & strEmailBody & "</font>]<br />" & vbCrLf
response.write "blnSendEmail=[<font color=""green"">" & blnSendEmail & "</font>]<br />" & vbCrLf
end if
if blnSendEmail then
strSubject = "Desktop Services Request Form ( Ticket Number:" & Session("TICKETNUMBER") & " )" ' email subject
strBody = MakePage(strSubject,replace(strEmailBody,"$$$strSubject$$$",strSubject))
if 0 then
response.write "strFrom=[<font color=""green"">" & strFrom & "</font>]<br />" & vbCrLf
response.write "strTo=[<font color=""green"">" & strTo & "</font>]<br />" & vbCrLf
response.write "strCC=[<font color=""green"">" & strCC & "</font>]<br />" & vbCrLf
response.write "strbCC=[<font color=""green"">" & strbCC & "</font>]<br />" & vbCrLf
response.write "strSubject=[<font color=""green"">" & strSubject & "</font>]<br />" & vbCrLf
response.write "strBody=[<font color=""green"">" & strBody & "</font>]<br />" & vbCrLf
end if
'*** testing ***
' strTo = "DL-Bos-IT-DTS@company.com" ' recipient's email
'*** end of testing ***
' the following section creates the mail object and sends the mail
Set objSendMail = CreateObject("CDONTS.NewMail")
objSendMail.From = strFrom
objSendMail.To = strTo
objSendMail.CC = strCC
'objSendMail.BCC = "DL-Bos-IT-DTS@company.com"
objSendMail.Subject = TheSite & strSubject
objSendMail.Body = strBody
objSendMail.BodyFormat = CdoBodyFormatHTML
objSendMail.MailFormat = CdoMailFormatMime
objSendMail.Importance = CdoNormal
objSendMail.Send
Set objSendMail = Nothing
end if
if userType = 1 or userType = 2 then
strBody = "Thank you. Your request has been sent to Desktop Service.<br /><br />" & _
"The ticket number of your request is: " & _
"<b><font color=""brown"">" & Session("TICKETNUMBER") & "</font></b>. <br /><br />" & _
"You will also receive an email from Desktop Services with your ticket number.<br /><br />"
else
strUpdatedRecord = "Thank you. The record has been updated.<br /><br />"
strTicketList = "Click <b><a href=""/asp/dtsListRequest.asp""" & _
"title=""Ticket List""" & _
"onmouseover=""status='Ticket List';return true;""" & _
"onmouseout=""status='';return true;"">here</a></b> to go back to main page.<br />"
if blnSendEmail then
if strBody <> "" then
strBody = "Thank you. Your request has been sent as follows:<br /><br />" & strBody & "<br /><br />" & strTicketList
else
strBody = strUpdatedRecord & strTicketList
end if
else
strBody = strUpdatedRecord & strTicketList
if userType = 3 or userType = 4 then
strBody = strBody & strEmailBodyTemp
end if
end if
end if
If Manager_Original <> "" and blnNeedManagerApproval then
strBody = strTitle
end if
response.write strHTML_RGVStandardHeader & vbCrLf & _
"<br /><br /><center><table width=""70%""><tr><td>" & _
strBody & _
"</td></tr></table></center><br /><br /><br />" & _
strHTMLPath_Footer
end if
'*** handle file attachment ***
if userType = 1 or userType = 2 then
attachment = request("txtrUploadFile")
if 0 then
response.write "attachment =[" & attachment & "]<br />" & vbCrLf
' response.end
end if
if attachment = "" or isnull(attachment) then
else
'*** clean up deleted files ***
handleFileAttach attachment,session.sessionid
strSource = getMappathWWWRoot & "\template\upload\f" & session.sessionid & "\"
strTemp = "\html\it\dts\webformattach\t" & Session("TICKETNUMBER") & "\"
strDestination = getMappathWWWRoot & strTemp
strURLDestination = replace(strTemp,"\","/")
if 0 then
response.write "strSource =[" & strSource & "]<br />" & vbCrLf
response.write "strTemp =[" & strTemp & "]<br />" & vbCrLf
response.write "strDestination =[" & strDestination & "]<br />" & vbCrLf
response.write "strURLDestination =[" & strURLDestination & "]<br />" & vbCrLf
response.write "blnNeedManagerApproval =[" & blnNeedManagerApproval & "]<br />" & vbCrLf
response.write "checkFolderExists(strSource)=[" & checkFolderExists(strSource) & "]<br />" & vbCrLf
response.write "checkFolderExists(strDestination)=[" & checkFolderExists(strDestination) & "]<br />" & vbCrLf
end if
if not blnNeedManagerApproval then
if checkFolderExists(strSource) then
if not checkFolderExists(strDestination) then
if right(strDestination,1) = "\" then
strDestinationTemp = left(strDestination,len(strDestination) - 1)
else
strDestinationTemp = strDestination
end if
createNewFolder(strDestinationTemp)
end if
if 0 then
response.write "createNewFolder(strDestinationTemp) =[" & createNewFolder(strDestinationTemp) & "]<br />" & vbCrLf
end if
fileList = ShowFileList(strSource)
if 0 then
response.write "fileList =[" & fileList & "]<br />" & vbCrLf
end if
aryFileList = split(fileList,"<br />")
for i=0 to ubound(aryFileList)
FileNameTemp = trim(replace(aryFileList(i),vbCrLf,""))
if 0 then
response.write "FileNameTemp=[" & FileNameTemp & "]<br />" & vbCrLf
end if
copyFile strSource & FileNameTemp, strDestination & FileNameTemp
strSQL = " insert into fileattach values (getdate()," & Session("TICKETNUMBER") & ",'" & strURLDestination & FileNameTemp & "')"
if 0 then
response.write "strSQL=[" & strSQL & "]<br />" & vbCrLf
end if
set rsAttach = connDB_site.execute(strSQL)
set rsAttach = nothing
next
if 0 then
response.write "strSource=[" & left(strSource,len(strSource) -1 ) & "]<br />" & vbCrLf
end if
deleteFolder left(strSource,len(strSource) -1 )
end if
end if
end if
end if
%>
<!-- #include virtual="/asp/connDB_site_close.inc"-->
<%
if 0 then
DebugDisplaySession 3
DebugDisplayCookies 3
end if
%>
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