What happened to the Customers always right!?!

As everyone's said it's obvious the email lists worked, and worked well. How about stop coming up with excuses and implement a solution?

I agree with toma I bought a wrox book back when I started Excel VBA programming, and when I discovered the p2p forums, it got me hooked, I went on to buy a further four Wrox books and recommended them to friends and colleagues - all because it had the edge of providing support with the P2P forums.