Very slow and almost no replies...BAD..!!!

[zach007]

Dear Wrox Team,

I am very dissapoint with WROX because the FORUM is too BAD forum...Why?...

First, in the FORUM, most visitors are less knowledge about the topic or may be did not know about the topic...many people view questions BUT almost no one answer the questions....

Second, Takes ages to see the replies..., and most my questions has no answers...no good forum...even people answers, still not solving problems...(not like a VBFORUMS website...the best forum..!!)

Third, You should hire professional people special to answers each topics...like VBFORUMS...excellent..!!!...Dont put people with very limited knowledge to serve the topic in the forum..

Suggestion...see VBFORUMS website for your comparison...fastest response, clear explanation, sometimes they provides codes, and they are really really friendly and helpful and never stop until I understood...EXCELLENT..!!!

Suggestion again, please create the book about VSTO but explain all possible example and provide forum special for VSTO....

I wish you will hear my response and I wish you are trying to be the better forum...

Thanks,

Rully ;)

[jminatel]

Rully:
I moved this post out of the "surveys" forum (that's a moderated forum fos Wrox editors to post questions in for readers to answer - readers can't start new threads there). And I placed it here in the open because I didn't want you to think that we were ignoring or hiding your criticism.

There is at least one other person here who I know is chomping at the bit to answer these issues so I don't want to steal his thunder but I will say, we have a VSTO book on the way. It's 100% written and going through editing now:

Here's a link to it on Amazon:

http://www.amazon.com/gp/product/0471788139

Our idea for these forums is that readers help each other here. In some of the forums, this works really well (the ASP.NET and general .NET forums I follow are good examples). Where there are several other readers and forum participants who love answering questions, we get really lively responses, but it does depend on community participation. Likewise, we love it when authors get real involved here. Nicholas Zakas (Professional JavaScript), Richard York (Beginning CSS) are a couple of examples of existing authors who answer tons of questions about their topics here, I'm sure there are many others I just don't know about as I don't follow every single one of the more than 200 individual forums for books and topics here.

Jim Minatel
Senior Acquisitions Editor
Wiley Technology Publishing
WROX Press
Blog: http://wroxblog.typepad.com/
Jim's Book of the week: No book this week - Donate to the Red Cross!

[InsouciantCoquette]

Erm. I have to agree with zach. Do please give us replies so that we know that there is a solution to our problem. Thanks. :)

* Love me for a reason; Let the reason be love *

[zach007]

Yes, you should provide experts for each section. For an example: Word VBA section, you should provide an expert for that section, so everybody can learn, now the solutions, and your forum will be used and read by everyone and your forum will be useful instead of just providing like the current one...which is no solutions at all ;)

[proslambano]

quote:Originally posted by zach007
 Yes, you should provide experts for each section. For an example: Word VBA section, you should provide an expert for that section, so everybody can learn, now the solutions, and your forum will be used and read by everyone and your forum will be useful instead of just providing like the current one...which is no solutions at all ;)

Wrox is in the business of hiring authors to write books and then selling those books. Authors get paid for writing. Wrox gets paid for selling.

The books are good (generally). The websites have errata information. And they've included forums so the readers of one particular book can communicate with each other.

Why expect an author or Wrox to dedicate themselves to answering every would-be programmer's questions? This is very cost-prohibitive for ANY publisher. And, you have to remember that most of the authors have real daytime jobs where they get paid to program. They did the work they were hired to do. Any participation here would be simply a bonus, in my opinion.

Errata and code downloads are essential. But taking the time to answer every question??? I don't think so. I mean, if you don't get an answer to your question, then google your question.



Sincerely,
Brian