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  #1 (permalink)  
Old February 26th, 2004, 04:19 PM
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Default Unable to unsubscribe from forums

Hello

  I have tried the link in the forums to unsubscribe and tried my subscriptions but neither link seem to unsubscribe me from these forums. Is there a special trick?

Thanks
Tamara
  #2 (permalink)  
Old February 26th, 2004, 04:31 PM
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I see that you are subscribed to 3 different forums. You should be able to unsubscribe by clicking the unsubscribe icon in either the normal forum view, or in the "My Subscriptions" page.

One thought... Do you have your browser set to block popup windows?

The unsubscribe function makes use of a popup window to confirm the unsubscribe. If you are blocking popup's, try disabling it and then see if you can unsubscribe.

Bruce Luckcuck
Director, Applications & Support Services
Wiley Publishing, Inc.
  #3 (permalink)  
Old February 26th, 2004, 07:01 PM
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Actually I have seen the pop-up everytime but I still do not seem to get unsubscribed.

Thanks
Tamara

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Old February 27th, 2004, 10:27 AM
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There are actually 2 windows that popup. I want to make sure you are seeing both.

The first window (well it's not technically a window but instead a javascript confirmation dialog) says:

"Do you really want to Unsubscribe?" with "OK" and "Cancel" buttons.

Clicking "OK" will open the unsubscribe application in a popup window. This window will contain a confirmation that you have been unsubscribed with the message "Subscription Canceled".

If you're not seeing the second window with the confirmation, then I suspect your browser is blocking the popup - and thus the unsubscribe. Try disabling the popup window blocking in your browser (or at least add "p2p.wrox.com" as an allowed domain if you can).

If you are seeing the popup with "Subscription Canceled", then there is some other problem going on.

Lastly, failing these other solutions, you can let me know which of your subscriptions you want to unsubscribe and I'll take care of it for you.

Bruce Luckcuck
Director, Applications & Support Services
Wiley Publishing, Inc.




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