Wrox Programmer Forums

Need to download code?

View our list of code downloads.

Go Back   Wrox Programmer Forums > .NET > .NET 4 and Visual Studio 2010 > .NET 4 and Visual Studio 2010 General Discussions
Password Reminder
Register
| FAQ | Members List | Search | Today's Posts | Mark Forums Read
.NET 4 and Visual Studio 2010 General Discussions For discussing anything about .NET 4, WPF, WCF, the rest of the .NET 4 Framework, and Visual Studio 2010 that isn't about a specific Wrox book. Please post code questions about a specific language (C#, VB, ASP.NET, etc) in the correct language forum instead.
Welcome to the p2p.wrox.com Forums.

You are currently viewing the .NET 4 and Visual Studio 2010 General Discussions section of the Wrox Programmer to Programmer discussions. This is a community of tens of thousands of software programmers and website developers including Wrox book authors and readers. As a guest, you can read any forum posting. By joining today you can post your own programming questions, respond to other developers’ questions, and eliminate the ads that are displayed to guests. Registration is fast, simple and absolutely free .
DRM-free e-books 300x50
 
 
Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old September 28th, 2012, 09:51 AM
Registered User
Points: 23, Level: 1
Points: 23, Level: 1 Points: 23, Level: 1 Points: 23, Level: 1
Activity: 0%
Activity: 0% Activity: 0% Activity: 0%
 
Join Date: Sep 2012
Location: USA
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Lightbulb How to bring up customer datasheet automatically on incoming calls?

Hello all,

As a PHD student, I’m working on my project to create CRM systems. One of my goals was to bring up the customer datasheet automatically during an incoming call and I used an example program provided by Ozeki VoIP SIP SDK. I would like to share my project just in a few words.

As you probably know a CRM system can be based on customer datasheet that contain all the information about the customer. These datasheets are filled with information during the calls with the customer. Some of the information is gained automatically, for example: the caller’s phone number. Other information is set by the call center agent the customer talks with, eg: the actual problem. This makes the work of the agent easier and leads to a faster solution.

For this solution I needed a .NET framework, a SIP account for VoIP connection, Visual Studio 2010 and the sample by Ozeki VoIP SIP SDK.
So if you are interested in CRM systems you can find many other solutions on the website http://www.voip-sip-sdk.com/p_453-vo...heet-voip.html like: incoming call detection from database; database handling in a call center; caller identification from database etc.

Cheers,
 


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Send Incoming Email Edward Colins BOOK: Beginning SharePoint 2010 Administration: Windows SharePoint Foundation 2010 and Microsoft Sha 1 October 4th, 2010 08:33 AM
program that calls its method automatically mfahadwallam Java Basics 3 January 29th, 2008 06:50 AM
Handling incoming call Nimeshu .NET Framework 1.x 1 August 23rd, 2007 09:31 AM
Incoming Email handling BaNSHee SQL Server ASP 0 April 6th, 2005 05:00 AM
How to Keep track of all incoming Documents reddynet Biztalk 0 July 17th, 2003 04:58 AM



All times are GMT -4. The time now is 09:45 PM.


Powered by vBulletin®
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
© 2013 John Wiley & Sons, Inc.