As a PHD student, I’m working on my project to create CRM systems. One of my goals was to bring up the customer datasheet automatically during an incoming call and I used an example program provided by Ozeki VoIP SIP SDK. I would like to share my project just in a few words.
As you probably know a CRM system can be based on customer datasheet that contain all the information about the customer. These datasheets are filled with information during the calls with the customer. Some of the information is gained automatically, for example: the caller’s phone number. Other information is set by the call center agent the customer talks with, eg: the actual problem. This makes the work of the agent easier and leads to a faster solution.
For this solution I needed a .NET framework, a SIP account for VoIP connection, Visual Studio 2010 and the sample by Ozeki VoIP SIP SDK.
So if you are interested in CRM systems you can find many other solutions on the website http://www.voip-sip-sdk.com/p_453-vo...heet-voip.html
like: incoming call detection from database; database handling in a call center; caller identification from database etc.